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Internet and Fixed line

  • 76 Sujets
  • 269 Commentaires
76 Sujets
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Dépanneur
snakeulescuDépanneur
demandé à Internet and Fixed line
Slow download speeds, limited upload

Hello, Since the beginning I have never had speeds that go over 700 mbps download and 500 mbps for upload.I know that my router is not the cause as it was tested on a different gigabit network and achieves normal speeds (932 download, 800+ upload).Is there any special configurations that need to be made on the router to get desired speeds?Router is https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX82U/techspec/ 

31
S
Dépanneur
il y a 3 ans
A
Alexander ShaplovNovice
demandé à Internet and Fixed line
Username and Password for PPPoE setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Alexander 

30
N
il y a 3 mois
N
nvyasApprenti
demandé à Internet and Fixed line
Fiber speed below 100 Mbps

Hi Tango, I was out on vacation for a week and since I returned yesterday, my Fiber speed is at 90-100 Mbps capped. I am a Fiber 1Gbps customer. Can you advise what changes have been made at your end causing this problem? can you kindly restore speeds to 1Gbps to my account again please? thanks!

8
A
il y a 2 ans
A
adyendreApprenti
demandé à Internet and Fixed line
cannot connect SPF module from FritzBox Fiber router directly to the Fiber wall-outlet

Hello.I have a Fiber router with SFP adapter and I cannot connect it (via SFP module) directly to the Fiber white box on the wall,but it only works with WAN port and Ethernet cable via the black Tango box installed and connected to the Post white fiber outlet.Why ?How can I bypass the black box ?Thanks. 

7
S
Modérateur
il y a 8 mois
N
NunoApprenti
demandé à Internet and Fixed line
Dynamic DNS

Hello!I installing a small server that I would like to access from the internet.For some reason, I can’t connect my DynDNS client to my DNS provider.I have everything properly configured but I can’t access it.Is there any service that I need to request?

7
A
Modérateur
il y a 2 ans
4
4nfr10Apprenti
demandé à Internet and Fixed line
Internet connection not working [CHAP authentication failure]

Hello, since 2h ago I can’t connect to Internet. Yesterday I found some minor issues with packets and DNS resolving (and I messaged you), but Today no connection at all. The error message is: [CHAP authentication failure]. I already tried to restart the router multiple times. What should I do? ThanksA

6
A
il y a 3 ans
R
RolHApprenti
demandé à Internet and Fixed line
Internet speed upgrade not done

On July 1st 2021, I upgraded contract Tango M from 100 Mb to new offer and new speed of 300 Mb/sAs of today, July 13th, I still have the same basic speed of 100 Mb/s, no upgrade has been done.Thank you very much

6
A
il y a 3 ans
A
alpertogayApprenti
demandé à Internet and Fixed line
Internet subscription cancellation

Hello,As I am moving and leaving the country, I requested a cancelletion. Online support told me that if I will send an official document regarding my departure from country, I might not pay any fee for cancellation. However, your your customer service called me and said this procedure has changed December 2022 and not applicable. I signed my contract 18 August 2022 and this change shouldn’t be applied in my case. Please advise me on this issue. Thank you,Regards

6
A
il y a 1 an
L
Lorenz0Novice
demandé à Internet and Fixed line
IPv6

Are there any plans to offer native IPv6 connectivity?I know there probably isn't much of an commercial angle, but it would be great if Tango would offer this to its clients. At this point, all networking equipment is almost surely compatible.Thanks!

6
A
il y a 3 ans
I
ipernasNovice
demandé à Internet and Fixed line
VPN fritzbox 7530

Bonsoir,J'ai configuré le VPN sur ma fritzbox 7530 en suivant les instructions, mais je n'arrive pas à me connecter depuis l'extérieur du réseau, il semble que je ne puisse pas accéder au routeur. Une autre configuration est-elle nécessaire ? Je vois dans cette autre réponse qu'il semble y avoir une solution. Serait-il possible que vous me la disiez ? Fonction VPN fritzbox 7530 | Tango CommunityGood afternoon,I have configured the VPN on my fritzbox 7530 following the instructions, but I cannot connect from outside the network, it seems that I cannot access the router. Is any other configuration necessary? I see in this other answer that there seems to be a solution. Would it be possible for you to tell me?Thank youFonction VPN fritzbox 7530 | Tango Community

5
A
Modérateur
il y a 11 mois
A
Andy.SverdlovNovice
demandé à Internet and Fixed line
Fibre installation scheduled for 18/12; nobody came and nobody called

Hi,My account number is xxxxxx. I also raised a support [CASE:797933] but haven’t received a reply, so posting here.My fibre installation was scheduled for 18 December as per email I received on 5 December. Yet here I am on 21-st with no fibre in sight. Also nobody contacted me about rescheduling.I’d like to understand when installation will happen. It’s imperative for me to get fibre connection asap since I depend on it for work, and unfortunately I’ve already run out of 75GB Day1 connection limit.

5
A
il y a 3 ans
D
dawatenzinNovice
demandé à Internet and Fixed line
Internet connectivity not working

Has there been any changes recently on the Router config? My home internet has stopped working, although my devices are connected to the Router SSID, I have absolutely not throughput?This is my own personal router which I configured with Tango config and was working without any issues however stopped recently.

5
A
Modérateur
il y a 3 ans
A
AndreaHNovice
demandé à Internet and Fixed line
Installation and configuration of the router

Hello, For our case with number [CASE:*****] we didn't received an answer so I'm trying to get here a response. In our building the Post installed the fiber but we can't configure the router or the connection with Tango's PON we already have. We would like to request a technician visit to configure the router and make our internet connection available as soon as possible since we are working from home. Please let us know when this would be possible?Merci !  

5
A
il y a 3 ans
S
Sc00byApprenti
demandé à Internet and Fixed line
Need an appointment

Hello, The fiber cables on my internet line are exposed. The Tango service man who came to originally set it up said it was fine like this, but it’s becoming more and more dangerous. Can you please send someone to fix it?

5
A
il y a 3 ans
S
Sc00byApprenti
demandé à Internet and Fixed line
[CASE:****] Bill issue

Hello, I received an update saying my case [CASE:****] was processed and closed. However, I did not yet receive a refund into my account for the overcharging. When will my refund come through?Thanks,Shweta

5
A
il y a 3 ans
N
NarahariGSNouveau
demandé à Internet and Fixed line
Internet connection isn't working

Hi,We moved house last week and an agent tried to connect us. He said the connection from Post wasn’t active. This appears to be a common theme from the multiple posts I read on the forum?There is a black box which the yellow fibre connects to, with 4 lights on it, Power, Alarm, PON and LAN. The power button was green, PON was red. Other 2 lights were off.The Tango agent told us that when the PON light went green, we could connect our Fritz box and the connection would be live!Today, the power and PON lights are green. Alarm and LAN lights remain off. We have connected the Fritzbox, and the power and WLAN lights are on and green. I am able to connect to the Fritzbox with http://fritz.box and I can see that the internet connection isn’t online.We have not heard back from Tango. I tried calling this morning but the person on the phone could not help me with the technical issue. Can you please help me?Regards,Hari

5
P
il y a 3 ans
S
SebastianNouveau
demandé à Internet and Fixed line
Instable connection since start of home office in 2020

Hi all, I experience a lot of problems with my tango internet connection since the start of the increased home office. The connection between the router and the internet decreases transmission speed to only a fraction of kb/s very regularly, so that the internet connection stalls every minute or two for about 30 seconds. Sometimes, it is also not functioning for a few minutes, before picking up again, just to be interrupted again and again.  Some other days it works perfectly fine. The issues only occur during high debit (neighbours watching TV and working hours, when working early (before 8 a.m.), the connection is stable. I talked to Tango, they said the router is the issue which it is NOT, as the issue only occurs during worktime and high evening. My request to the helpdesk has been happily ignored (via Mail). Helpful support from tango as usual. I live in a household where when I am working from home, I am the only internet user, no other person has access to my Wifi. My place

5
A
il y a 3 ans
M
MaxFischbachApprenti
demandé à Internet and Fixed line
No Internet connection

Hello,So here’s my problem:I thought I wanted to re-set up my home network from scratch, which was in hindsight not the best idea.So I reset the Fritzbox to factory settings.Thereafter I followed the wizzard and from memory:-Selected Annex A-Selected connection with credentials-selected Luxembourg-selected Tango-selected Fibre After the connection test it says that the connection worksLater at the last step it says that it wasn’t able to check for an update (first hint that there is a problem with the connection.) In the Online tab of the fritzbox it says that I am connected to Tango fibre, I have an external IP and DNS servers.The online monitor tab shows me graphs that there is upstream and downstream. So far so good.If I want to connect with my laptop It say that there is no internet and that action from my side is required.Then a browser window pops up pointing to the url: “http://acs.tango.lu/?ip=xx.xx.xxx.xx&mac=xx:xx:xx:xx:xx:xx” (note: I replaced the IP and mac with “x”)whi

5
A
Modérateur
il y a 2 ans
A
adamgilbrideNovice
demandé à Internet and Fixed line
Attempting to cancel fixed line / changed T&Cs

Hello,I am writing this post as a request for help from Tango Customer Services, and also as a warning to Tango customers who might want to leave Luxembourg before their contract ends.My wife and I moved to Luxembourg in May 2022. When we moved we knew that we were unlikely to be here for long, so we made sure to find an internet contract that would allow us to break the contract without fees if we needed to move away. We chose Tango since they offered this, and we also received email confirmation from Tango that if we left Luxembourg before our two year contract ended, we could terminate it without fees.Well, now the day has come - we are leaving Luxembourg 6 months early, and we're being told that we must pay a fee of €960 to cancel! Tango themselves don't seem to know what's happening - some of the agents we have spoken to say that we won't have fees to pay and other say we do, and are quoting a change to the terms and conditions in November 2022 as the reason (which we neither saw

4
S
Modérateur
il y a 11 mois
Y
YaxiongNovice
demandé à Internet and Fixed line
Cannot access to internet the fisrt day after installation

Dear tango,I have subscribed fibre tango L, and the technician came to my appartment and installed the ONT and modem. Unfortunately, the ‘alarm’ indicator light is always red (in ONT), so I have no internet now but I do not know what went wrong. The techincian said that tango will activate my line maybe in 3-4 days, but i have checked the state of my line which is active.I would like to ask whether the internet will be back in 3-4 days automatically? or we need to make an other appointment for techicial intervention? Best regards,Yaxiong

4
A
il y a 3 ans
A
AdmirNovice
demandé à Internet and Fixed line
FritzBox wifi speed limit and also speed test results

Hello Tango community! Frequent listener first time poster :-) . I have two separate questions (they are both related I think), now that I have upgraded to 1Gbit/s speed (I can see that the connection throughput is up to 1Gbit/s when I log on to FritzbBox portal):I have tested connection using WiFi (the 5GHz) at different times of the day and can not see any change in download/upload speed since the upgrade (I am using Ookla Speed test apps across PC, Laptop, Phone and tablets with different servers) I also tried wired connection withouth any noticable increase in speed In all cases speed never goes over 480Mbit (480 is max with wired connection and this is something we had frequently even before upgrade where wireless is slightly less but still over 400Mbit/s) Also, not sure if related but when I check FritZbox (7560) specs it says that max device WiFi speed is limited to 866/866 Mbit/s, does this mean that even if we could get 1Gbit/s the device is not able to support speed higher

4
A
il y a 3 ans
W
WeDelyNovice
demandé à Internet and Fixed line
Connection not workin - CHAP

Hello, from yesterday our office network is our of service because a problem in the authentication chap. Me and other 18 people are waiting for a resolution. Contact center already contacted but the problem persists. 

4
W
il y a 3 ans
K
KrisztianNovice
demandé à Internet and Fixed line
username and password for PPPoE

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you for your help in advance.Kind regards,Krisztian 

4
K
il y a 3 ans
O
okoksalNovice
demandé à Internet and Fixed line
Fritzbox 7490 firmware update

Fritzbox has released the new firmware (7.56) for 7490 but I am not allowed to update my own router. When shall we expect Tango to remotely update it? More importantly, is it possible to configure the router for full client control?

4
O
il y a 1 an
max435638
max435638Apprenti
posté à Internet and Fixed line
Username and Password (as well as VLAN id's) for VOIP

Hello,I would like you to provide me with the correct login information to set up my VOIP in the FritzBox I have,especially what to fill in the following fields: Thank you in advance,Max

4
A
Modérateur
il y a 1 an

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