Good morning @Nuno ,

Maybe adding the dynamic ip service (2€/month) could solve the problem.

Thanks and regards 

Hello!

I did add the service but I still can’t access my server.

I have a VDSL installation with a Post modem.

How can I access the modem’s webGUI to check the settings?

Hello @Nuno,

Thanks for replying on this post.

After doing the initial verifications I saw that the Public dynamic IP is yet not correctly activated.

I’ve opened a technical report for our engineers in order to check the functionality of the IP Adress.

As soon as I got answer, I will come back to you.

Thanks and regards,

Luca
 

Thanks!

I will be looking forward to!

Hello @Nuno,

Thanks for posting on our Forum ! 

I tried to reach you in order to inform you that the issue should have been solved.

Could you please confirm if it is working now ?

Thanks and regards,

Hello!

I’m sorry for the unanswered call.

I’m pleased to inform that it’s working. Thank you for your support!

One last question is concerning the month that I was charged for the service that wasn’t working. Am I going to be reimbursed?

Hi @Nuno ,

I proceeded to your reimboursement . You will have 2 euros off on your next bill.

Best Regards,