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My Tango

Dear tango,

I have subscribed fibre tango L, and the technician came to my appartment and installed the ONT and modem. Unfortunately, the ‘alarm’ indicator light is always red (in ONT), so I have no internet now but I do not know what went wrong. The techincian said that tango will activate my line maybe in 3-4 days, but i have checked the state of my line which is active.

I would like to ask whether the internet will be back in 3-4 days automatically? or we need to make an other appointment for techicial intervention? 

Best regards,

Yaxiong

Good morning @Yaxiong ,

I can see that a technical report is in progress with our engineers, we will contact you to inform you of its resolution 

Thanks and regards

Good morning @Yaxiong ,

I can see that a technical report is in progress with our engineers, we will contact you to inform you of its resolution 

Thanks and regards

Thank you Touska, hope it can be resolved soon.

Best regards,

Yaxiong

Hello, @Touska ,

It has been 5 days I have no internet since the installation. 

No one contacted me. I don't know how long I need to wait. Could you please speed up and help to deal with my problem? Very inconvenient without internet.

Best regards,

Yaxiong

Hello @Yaxiong ,

I apologize for the delay, I escalate your request.

You should receive a feedback soon.

Thanks and regards

 

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