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135 Sujets
A
Alexander ShaplovNovice
demandé à Internet and Fixed line
Username and Password for PPPoE setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Alexander 

145032
S
Modérateur
il y a 16 jours
M
Maikel MaesNovice
demandé à Internet and Fixed line
Dynamic Public IP Address - not working

Customer care would have enabled my Dynamic Public IP Address, however after 2 days wait and several reboots, I’m still on CGNat IP address. Can you help me?

15212
S
Modérateur
il y a 16 jours
F
FernandoMarquesNouveau
demandé à Mobile
Termination of Mobile

Dear Sirs,My father(xxx) have moved away from Luxembourg, and now he wants to apply for canceling his mobile phone number, xxx, please handle the termination of his phone number.I hope get the cancellation information from you as soon as possible.If you have any question, please contact me by email: xxx  Kind regardsxxx

531
S
Modérateur
il y a 3 mois
E
evagssNovice
demandé à Administrative
Xplora X6 ERROR

Every time I try to get the location of my son with the watch Xplora X6, I get an error that said: Impossible to update the location, it doesn’t matter if he’s outside or at home with the WIFI, we had enable Roaming, WIFI and Bluetooth but we got the same error. Do you have any idea of any extra configuration that we need to apply? I would need also the configuration of the APN  

1224
E
il y a 4 mois
I
Ismael BenitoNouveau
demandé à Internet and Fixed line
PPoE username and password request

Hello,Could you send me my username and Password? Thank you. 

341
A
Modérateur
il y a 4 mois
N
NicolasNovice
demandé à Internet and Fixed line
PPOE username and password

Dear Tango Customer Service,I would like to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Nicolas

331
A
Modérateur
il y a 5 mois
B
BellermineNouveau
demandé à Mobile
Cellular+GPS Apple Watch

Hello, Please give an update on when we will be able to add a cellular Apple Watch to our accounts. Thank you.

1351
S
Modérateur
il y a 5 mois
G
gilcu3Novice
demandé à Internet and Fixed line
contract signature before installation

Yesterday I was contacted by a tango agent by phone, and we agreed on creating a new contract for an apartment I am moving in next month. The agent stated certain conditions on the phone, which I expected to receive by mail after our conversation, so that I could agree (or not) with them and sign a contract. What happened instead is that I got an appointment for a technician to make the first installation, but no contract. Does this mean that the contract will still arrive? Certainly without a contract first I have no guarantee that the verbally expressed conditions are accurate, therefore I would not need a technician appointment. Please let me know what should I do in this case.

232
G
il y a 5 mois
A
Alessia Lentini
demandé à Internet and Fixed line
Account not yet active after one month of installation

.

291
A
Modérateur
il y a 5 mois
O
obixNovice
demandé à Internet and Fixed line
High ping and internet slow down after 7pm (wired)

HelloI am having issues with my wired internet.During the day it is OK and I have 1 GB/s download and normal ping.However after 7pm the internet speed drops to 80-200 mb/s and ping increases to around 200 with a lot of packet loss.I have tried restarting my router but it does not help. Clearly it happens in the evenings and on my wired connection. I need your help please to resolve this issue.Thank you 

743
S
Modérateur
il y a 9 mois
A
adyendreApprenti
demandé à Internet and Fixed line
cannot connect SPF module from FritzBox Fiber router directly to the Fiber wall-outlet

Hello.I have a Fiber router with SFP adapter and I cannot connect it (via SFP module) directly to the Fiber white box on the wall,but it only works with WAN port and Ethernet cable via the black Tango box installed and connected to the Post white fiber outlet.Why ?How can I bypass the black box ?Thanks. 

4077
S
Modérateur
il y a 9 mois
H
hutchx86Nouveau
demandé à Mobile
Tango Smart Unlimited - Is it truly unlimited?

Hi, I was browsing tango contracts, and saw that the Unlimited contract no longer seems to be limited to 60GB. Can someone at Tango confirm to me that the Smart Unlimited contract is now truly unlimited, and has no limits after which the speed will be reduced anymore?Thanks

531
S
Modérateur
il y a 11 mois
I
ipernasNovice
demandé à Internet and Fixed line
VPN fritzbox 7530

Bonsoir,J'ai configuré le VPN sur ma fritzbox 7530 en suivant les instructions, mais je n'arrive pas à me connecter depuis l'extérieur du réseau, il semble que je ne puisse pas accéder au routeur. Une autre configuration est-elle nécessaire ? Je vois dans cette autre réponse qu'il semble y avoir une solution. Serait-il possible que vous me la disiez ? Fonction VPN fritzbox 7530 | Tango CommunityGood afternoon,I have configured the VPN on my fritzbox 7530 following the instructions, but I cannot connect from outside the network, it seems that I cannot access the router. Is any other configuration necessary? I see in this other answer that there seems to be a solution. Would it be possible for you to tell me?Thank youFonction VPN fritzbox 7530 | Tango Community

985
A
Modérateur
il y a 1 an
A
adamgilbrideNovice
demandé à Internet and Fixed line
Attempting to cancel fixed line / changed T&Cs

Hello,I am writing this post as a request for help from Tango Customer Services, and also as a warning to Tango customers who might want to leave Luxembourg before their contract ends.My wife and I moved to Luxembourg in May 2022. When we moved we knew that we were unlikely to be here for long, so we made sure to find an internet contract that would allow us to break the contract without fees if we needed to move away. We chose Tango since they offered this, and we also received email confirmation from Tango that if we left Luxembourg before our two year contract ended, we could terminate it without fees.Well, now the day has come - we are leaving Luxembourg 6 months early, and we're being told that we must pay a fee of €960 to cancel! Tango themselves don't seem to know what's happening - some of the agents we have spoken to say that we won't have fees to pay and other say we do, and are quoting a change to the terms and conditions in November 2022 as the reason (which we neither saw

1054
S
Modérateur
il y a 1 an
F
FrancoisDigitelNouveau
demandé à Internet and Fixed line
PPPoE setup with ubiquiti udm pro router after problems with fritz

i need the credential for my pppoe a support tec told me that it woud work  thx in advance  

781
A
Modérateur
il y a 1 an
O
okoksalNovice
demandé à Internet and Fixed line
Fritzbox 7490 firmware update

Fritzbox has released the new firmware (7.56) for 7490 but I am not allowed to update my own router. When shall we expect Tango to remotely update it? More importantly, is it possible to configure the router for full client control?

1014
O
il y a 1 an
max435638
max435638Apprenti
posté à Internet and Fixed line
Username and Password (as well as VLAN id's) for VOIP

Hello,I would like you to provide me with the correct login information to set up my VOIP in the FritzBox I have,especially what to fill in the following fields: Thank you in advance,Max

824
A
Modérateur
il y a 1 an
A
angrygraemeNouveau
demandé à Internet and Fixed line
Terrible Customer Service

My partner and I have just moved in together. We both had separate Tango Internet contracts so we needed to move one and terminate the other.After two conversations with Tango staff, one over the phone and the other in person in the store, we were told that my contract was at the end of the minimum period at the end of July 2023. We moved my partner's contract over to our new residence and requested the cancellation of my contract for the end of July as advised (twice) by Tango representatives.I have now received a final bill for my contract of nearly €750. This appears to include a further 5 months of service changes plus the cost of the installation and administration fees.Speaking to another representative, again in the store, I was told they would open a case to investigate; I would be called by someone (CASE:1279394). I am still waiting for a call two weeks later.Even though we have cancelled a service we are still a customer of Tango, for Internet and mobile. I cannot believe thi

481
D
Modérateur
il y a 1 an
M
mderrieyNovice
demandé à Internet and Fixed line
Username and password for PPPoE setup

Hi,Could I please get the username and password to set up PPPoE on a different router than the FRITZ!Box?Thanks in advance.

661
S
Modérateur
il y a 1 an
A
alpertogayApprenti
demandé à Internet and Fixed line
Internet subscription cancellation

Hello,As I am moving and leaving the country, I requested a cancelletion. Online support told me that if I will send an official document regarding my departure from country, I might not pay any fee for cancellation. However, your your customer service called me and said this procedure has changed December 2022 and not applicable. I signed my contract 18 August 2022 and this change shouldn’t be applied in my case. Please advise me on this issue. Thank you,Regards

4336
A
il y a 1 an
C
CristianPNovice
demandé à Internet and Fixed line
Tango wifi not working

This morning when I woke up my wifi wasn't working, I checked the event logs and since 4 am that it can't connect to IPv4 or the Internet provider and it says there's a PPPoE error and other things. Is this something I can just fix by factory resetting the router? Or do I need to call someone to come have a look at it ?

1442
C
il y a 1 an
J
Jan MachanNouveau
demandé à Mobile
Have no contract but received an invoice

I just received an invoice for Abonnements Tango Smart+, but I never asked for or signed such an contract. How is that possible?

291
S
Modérateur
il y a 1 an
M
mderrieyNovice
demandé à Internet and Fixed line
Information about plan takeover from previous tenant

Hi,I'm about to rent an apartment where the current tenant has a Tango plan for home Internet.They mentioned that I can take over their plan, which allows them to not pay early exit fees, and me to not pay installation fees.I wanted to confirm whether I would “inherit” the tenure of the plan of the current tenant.For example, if they've been with Tango for 15 months, would my plan start at the 15-month mark or would I be considered a brand new customer that has a new 24-month contract with Tango?I looked at this FAQ but it didn't mention anything about tenure: If the tenure is not kept, I don't see much benefit for me as installation fees are offered, but charged back to the customer in case of early exit.Thanks.

962
M
il y a 1 an
A
AnnaParobiecNouveau
demandé à Internet and Fixed line
CHAP connection issue

Hello,Since 2 days I don't have internet at home.Error chap connection failure. I asked two technicians at tango and each of them gave me different password. Getting desperate....I already configured 2 routers with pppoe before without issues…Please help asap

401
A
Modérateur
il y a 1 an
M
mrlemieux66Nouveau
demandé à Internet and Fixed line
Credentails for PPPoE

Dear Tango, I’m in process of replacing my FritzBox with another router and would like to ask for my PPPoE credentials.Looking forward to hearing from you. Thanks

1001
S
Modérateur
il y a 2 ans

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