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139 Sujets

A
alpertogayApprenti
demandé à Internet and Fixed line

Internet subscription cancellation

Hello,As I am moving and leaving the country, I requested a cancelletion. Online support told me that if I will send an official document regarding my departure from country, I might not pay any fee for cancellation. However, your your customer service called me and said this procedure has changed December 2022 and not applicable. I signed my contract 18 August 2022 and this change shouldn’t be applied in my case. Please advise me on this issue. Thank you,Regards

6
A
il y a 15 jours
C
CristianPNovice
demandé à Internet and Fixed line

Tango wifi not working

This morning when I woke up my wifi wasn't working, I checked the event logs and since 4 am that it can't connect to IPv4 or the Internet provider and it says there's a PPPoE error and other things. Is this something I can just fix by factory resetting the router? Or do I need to call someone to come have a look at it ?

2
C
il y a 2 mois
J
Jan MachanNouveau
demandé à Mobile

Have no contract but received an invoice

I just received an invoice for Abonnements Tango Smart+, but I never asked for or signed such an contract. How is that possible?

1
S
Modérateur
il y a 2 mois
M
mderrieyNovice
demandé à Internet and Fixed line

Information about plan takeover from previous tenant

Hi,I'm about to rent an apartment where the current tenant has a Tango plan for home Internet.They mentioned that I can take over their plan, which allows them to not pay early exit fees, and me to not pay installation fees.I wanted to confirm whether I would “inherit” the tenure of the plan of the current tenant.For example, if they've been with Tango for 15 months, would my plan start at the 15-month mark or would I be considered a brand new customer that has a new 24-month contract with Tango?I looked at this FAQ but it didn't mention anything about tenure: If the tenure is not kept, I don't see much benefit for me as installation fees are offered, but charged back to the customer in case of early exit.Thanks.

2
M
il y a 6 mois
A
AnnaParobiecNouveau
demandé à Internet and Fixed line

CHAP connection issue

Hello,Since 2 days I don't have internet at home.Error chap connection failure. I asked two technicians at tango and each of them gave me different password. Getting desperate....I already configured 2 routers with pppoe before without issues…Please help asap

1
A
Modérateur
il y a 6 mois
M
mrlemieux66Nouveau
demandé à Internet and Fixed line

Credentails for PPPoE

Dear Tango, I’m in process of replacing my FritzBox with another router and would like to ask for my PPPoE credentials.Looking forward to hearing from you. Thanks

1
S
Modérateur
il y a 9 mois
D
Dan123Novice
demandé à Internet and Fixed line

internet settings disappeared - no internet

Hi Tango.  I lost my internet connection while trying to configure my mesh network and even though I have changed everything back to the original settings there is still no internet.it would be helpful to have the instructions on what settings to use as well as the username/password for my internet account to enter into the router.  Maybe you should consider having a section where a customer can access their account details and setup instructions. I logged in and searched for this but couldn’t find it. If it does exist I would be very grateful if anyone can share how to access it. grateful for any help in fixing this as internet is down for the whole household. 

2
D
il y a 9 mois
L
Lorenz0Novice
demandé à Internet and Fixed line

VoIP Parameters

Dear team,can you kindly send me the VoIP configuration parameters? Many thanks!

2
L
il y a 9 mois
H
hqqarNovice
demandé à Internet and Fixed line

My Internet never reach anywhere close to 100Mbits just like the contract says

Hello,I am Tango Internet VDSL customer with 100Mbits Download speed in contract.Since I used it, from April 12th until today, the speed never reach anywhere 100Mbits.It is always around 20Mbits with various speed test providers, day and night.I called the customer service at the end of April about the problem, the customer service will reach out back to me for technical check, but until now, no news at all and the speed does not change at all.I used LAN Cable from the router, but the speed does not change. Can you please help?Due to my work, now, I need quicker connection, and unfortunately, Fiber does not available for my building.Thank you.Looking forward for your helpBest regards,Rizky​​​​​​

3
A
Modérateur
il y a 10 mois
C
cela1009Nouveau
demandé à Internet and Fixed line

Canceled subscription and still charged!!

Hello! I asked for the cancelation of my subscription with tango since May this year and I received an email that the termination will enter in effect on the 16th of May. Some days ago I got charged from my bank account 34.68 EUR from tango. This is not ok! I want reimbursement! 

1
D
Modérateur
il y a 10 mois
A
adyendreApprenti
demandé à Internet and Fixed line

cannot connect SPF module from FritzBox Fiber router directly to the Fiber wall-outlet

Hello.I have a Fiber router with SFP adapter and I cannot connect it (via SFP module) directly to the Fiber white box on the wall,but it only works with WAN port and Ethernet cable via the black Tango box installed and connected to the Post white fiber outlet.Why ?How can I bypass the black box ?Thanks. 

5
A
Modérateur
il y a 11 mois
N
NimoNovice
demandé à Mobile

Apple Watch GPS + Cellular

Dear Tango Support team, I’d like to ask some questions about the Apple Watch Cellular availability in Luxembourg. Unfortunately it is currently not possible to buy an Apple Watch with a Cellular dataplan in Luxembourg (although the concept of the cellular+gps watch has been around for a long time).Isn’t it technically possible to buy an Apple Watch Cellular+GPS online and put an e-sim on it at one of your Tango shops? You offer e-sims for smartphones but is it also possible to put it on an Apple watch? And may it be possible to have two esims (iphone + apple watch) and only one dataplan or two dataplans with the same price? Thank you! Best regards,Samir

3
A
Modérateur
il y a 11 mois
A
adyendreApprenti
demandé à Mobile

campagne smishing frais postaux bidon via lien

Bonjour.Je continue de recevoir des textos de part du numéro “42xxx xxx xxx xx” comme quoi je devrait payer 5 EUR frais pour un “colis” a travers du lien:( modifié par un modérateur) Y a-t-il des mesures prises par Tango pour arrêter ce type de campagnes ?Merci

1
L
Modérateur
il y a 1 an
A
Alexander ShaplovNovice
demandé à Internet and Fixed line

Username and Password for PPPoE setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Alexander 

26
A
Modérateur
il y a 1 an
A
Tango Employé
AudreyTango Employé
publié à TV

New on demand - Week 05/01/2022

New on demand - Week 05/01/2022 Spider-Man : No Way Home (FR/EN/DE) : Action. With Tom Holland, Zendaya, Benedict Cumberbatch The Batman (FR/EN) : Action. With Robert Pattinson, Zoë Kravitz House of Gucci (FR/EN) : Drama. With Lady Gaga, Adam Driver, Jared Leto, Al Pacino Tous en scène 2/Sing 2 (FR/EN) : Animation. Scream (FR/EN) : Horror. With Courteney Cox, Neve Campbell, David Arquette The King’s Man (FR/EN/DE) : Action. With Ralph Fiennes, Djimon Hounsou Nightmare alley (FR/EN/DE) : Thriller. Directed by Guillermo del Toro. With Bradley Cooper, Cate Blanchett West Side story (FR/EN/DE) : Musical. Directed by Steven Spielberg. With Ansel Elgort, Rachel Zegler Licorice Pizza (DE) : Comedy. Directed by Paul Thomas Anderson. With Alana Haim, Cooper Hoffman No time to die (DE) : Action. With Daniel Craig, Rami Malek, Léa Seydoux Mes très chers enfants (FR) : Comedy. With Josiane Balasko, Marilou Berry, Didier Bourdon Lui (FR) : Drama. With Guillaume Canet, Virginie Efira Madeleine Colli

110
A
Tango Employé
il y a 1 an
P
petreNouveau
demandé à Administrative

Subscription Upgrade

Hello,At the moment I am a tango subscriber (tango fiber m) and I would like to know if I switch to a higher subscription (tango fiber m) I benefit from the offer of the 3 months for 1 euro. Thank you

1
D
Modérateur
il y a 1 an
S
Sc00byApprenti
demandé à Administrative

Tango sending me a bill even though my account is cancelled

Hello, I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times.  I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges.  What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill? 

1
D
Modérateur
il y a 1 an
E
ergusNovice
demandé à Internet and Fixed line

Tango not showing up 2 times for a confirmed instalation appointment

Hi,It happened to me that I waited for tango 2 afternoons, in line with the agreed Fiber installation appointments, for which nobody came. As there is a minimum 7 day period between appointments it’s been 3 weeks since the order. Tango is offering yet a 3rd appointment but for which I have not trust that it will happen. WHAT would you do? Accept 3rd time or cancel the contract?

3
L
Modérateur
il y a 1 an
A
Tango Employé
AudreyTango Employé
publié à TV

New on demand

New on demand Eternals: Fantasy. With Angelina Jolie, Richard Madden, Kit Harington, Salma Hayek Encanto : Animation. The last duel : Action. With Matt Damon, Adam Driver, Ben Affleck Ghosbusters - Afterlife : Sci-fi. With Paul Rudd, Dan Akroyd Aline : Comedy. By and with Valérie Lemercier Eiffel : Biopic. With Romain Duris Les Bodin’s en Thaïlande : Comedy Amants : Thriller. With Pierre Niney, Benoît Magimel Haute couture : Drama. With Nathalie Baye The protégé : Action. With Maggie Q., Samuel L. Jackson, Michael Keaton Last night in Soho : Thriller. With Anna Taylor-Joy Si on chantait : Musical. With Alice Pol, Artus, Jérémy Lopez Tre piani : Drama. By Nina Moretti Copshop :  Thriller. With Gerard Butler, Franck GrilloFurther details: http://tv.tango.lu/en  

90
A
Tango Employé
il y a 1 an
A
adyendreApprenti
demandé à Mobile

smsishing attempt: impersonating LuxPOST for parcels, with http://bit.do link

Hello. A few days back I received this SMS in French:“ Luxembourg POST: Votre colis est retenue dans notre centre de distribution. Veuillez suivre les instructions ici: http://bit.do/mon-colis “from this number:  42379065778It looks like a scam to me,but is it possible to have a cybersecurity analysis from Tango or its CSIRT ? Thanks in advance.

3
A
Modérateur
il y a 1 an
J
janlucasNouveau
demandé à Administrative

Irregular termination fee

I notified Tango about my wish to terminate my home internet subscription once this expires in mid-March 2022.My wish has been registered, but I have received a letter informing me that a termination fee of €79 will apply.I believe that this is an irregular fee because I am not cancelling the contract before expiration but after 2 years.My wish for cancellation was dealt with on 30 December 2021 and my client identifier is xxxxxx. Despite sending an email to Tango twice about the issue, I have not yet received a response.

1
S
Modérateur
il y a 1 an
A
AngelikiApprenti
posté à Mobile

No GSM coverage

Hello,Yesterday, we had our 2 mobile phone lines of the family transferred from POST to Tango to take advantage of the new infitity offers. However, after activiating our SIM cards we noticed that we have no signal at all in our place. Basically in almost all areas of the village we leave (Eisenborn) there no good reception. Inside the house the signal is zero and only if I get to the attic I can get 1 or 2 bars. On top of that, Tango network it seems that does not support VoWiFi in our devices (Samsung A70 and Huawei P30 lite). Is there a solution for that or we have to switch back to POST?Many thanks!

1
L
Modérateur
il y a 1 an
P
pcarrionNouveau
demandé à Internet and Fixed line

PPPoE and DHCPv4 issue with Tango Fiber M

Hello, The internet connection has never since I contracted the Fiber M. From the diagnosis I see the following error, can you please let me know what to do? PPPoE error: timeout (5 times) Internet connection failed: reason for: 2 (DHCPv4 no answer on DISCOVER)Thank you. 

1
L
Modérateur
il y a 1 an
M
MaxFischbachApprenti
demandé à Internet and Fixed line

No Internet connection

Hello,So here’s my problem:I thought I wanted to re-set up my home network from scratch, which was in hindsight not the best idea.So I reset the Fritzbox to factory settings.Thereafter I followed the wizzard and from memory:-Selected Annex A-Selected connection with credentials-selected Luxembourg-selected Tango-selected Fibre After the connection test it says that the connection worksLater at the last step it says that it wasn’t able to check for an update (first hint that there is a problem with the connection.) In the Online tab of the fritzbox it says that I am connected to Tango fibre, I have an external IP and DNS servers.The online monitor tab shows me graphs that there is upstream and downstream. So far so good.If I want to connect with my laptop It say that there is no internet and that action from my side is required.Then a browser window pops up pointing to the url: “http://acs.tango.lu/?ip=xx.xx.xxx.xx&mac=xx:xx:xx:xx:xx:xx” (note: I replaced the IP and mac with “x”)whi

5
A
Modérateur
il y a 1 an
N
NunoApprenti
demandé à Internet and Fixed line

Dynamic DNS

Hello!I installing a small server that I would like to access from the internet.For some reason, I can’t connect my DynDNS client to my DNS provider.I have everything properly configured but I can’t access it.Is there any service that I need to request?

7
A
Modérateur
il y a 1 an

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