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Hello.I have a Fiber router with SFP adapter and I cannot connect it (via SFP module) directly to the Fiber white box on the wall,but it only works with WAN port and Ethernet cable via the black Tango box installed and connected to the Post white fiber outlet.Why ?How can I bypass the black box ?Thanks.
Dear Tango Support team, I’d like to ask some questions about the Apple Watch Cellular availability in Luxembourg. Unfortunately it is currently not possible to buy an Apple Watch with a Cellular dataplan in Luxembourg (although the concept of the cellular+gps watch has been around for a long time).Isn’t it technically possible to buy an Apple Watch Cellular+GPS online and put an e-sim on it at one of your Tango shops? You offer e-sims for smartphones but is it also possible to put it on an Apple watch? And may it be possible to have two esims (iphone + apple watch) and only one dataplan or two dataplans with the same price? Thank you! Best regards,Samir
Bonjour.Je continue de recevoir des textos de part du numéro “42xxx xxx xxx xx” comme quoi je devrait payer 5 EUR frais pour un “colis” a travers du lien:( modifié par un modérateur) Y a-t-il des mesures prises par Tango pour arrêter ce type de campagnes ?Merci
New on demand - Week 05/01/2022 Spider-Man : No Way Home (FR/EN/DE) : Action. With Tom Holland, Zendaya, Benedict Cumberbatch The Batman (FR/EN) : Action. With Robert Pattinson, Zoë Kravitz House of Gucci (FR/EN) : Drama. With Lady Gaga, Adam Driver, Jared Leto, Al Pacino Tous en scène 2/Sing 2 (FR/EN) : Animation. Scream (FR/EN) : Horror. With Courteney Cox, Neve Campbell, David Arquette The King’s Man (FR/EN/DE) : Action. With Ralph Fiennes, Djimon Hounsou Nightmare alley (FR/EN/DE) : Thriller. Directed by Guillermo del Toro. With Bradley Cooper, Cate Blanchett West Side story (FR/EN/DE) : Musical. Directed by Steven Spielberg. With Ansel Elgort, Rachel Zegler Licorice Pizza (DE) : Comedy. Directed by Paul Thomas Anderson. With Alana Haim, Cooper Hoffman No time to die (DE) : Action. With Daniel Craig, Rami Malek, Léa Seydoux Mes très chers enfants (FR) : Comedy. With Josiane Balasko, Marilou Berry, Didier Bourdon Lui (FR) : Drama. With Guillaume Canet, Virginie Efira Madeleine Colli
Hello, I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times. I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges. What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill?
Hi,It happened to me that I waited for tango 2 afternoons, in line with the agreed Fiber installation appointments, for which nobody came. As there is a minimum 7 day period between appointments it’s been 3 weeks since the order. Tango is offering yet a 3rd appointment but for which I have not trust that it will happen. WHAT would you do? Accept 3rd time or cancel the contract?
New on demand Eternals: Fantasy. With Angelina Jolie, Richard Madden, Kit Harington, Salma Hayek Encanto : Animation. The last duel : Action. With Matt Damon, Adam Driver, Ben Affleck Ghosbusters - Afterlife : Sci-fi. With Paul Rudd, Dan Akroyd Aline : Comedy. By and with Valérie Lemercier Eiffel : Biopic. With Romain Duris Les Bodin’s en Thaïlande : Comedy Amants : Thriller. With Pierre Niney, Benoît Magimel Haute couture : Drama. With Nathalie Baye The protégé : Action. With Maggie Q., Samuel L. Jackson, Michael Keaton Last night in Soho : Thriller. With Anna Taylor-Joy Si on chantait : Musical. With Alice Pol, Artus, Jérémy Lopez Tre piani : Drama. By Nina Moretti Copshop : Thriller. With Gerard Butler, Franck GrilloFurther details: http://tv.tango.lu/en
Hello. A few days back I received this SMS in French:“ Luxembourg POST: Votre colis est retenue dans notre centre de distribution. Veuillez suivre les instructions ici: http://bit.do/mon-colis “from this number: 42379065778It looks like a scam to me,but is it possible to have a cybersecurity analysis from Tango or its CSIRT ? Thanks in advance.
I notified Tango about my wish to terminate my home internet subscription once this expires in mid-March 2022.My wish has been registered, but I have received a letter informing me that a termination fee of €79 will apply.I believe that this is an irregular fee because I am not cancelling the contract before expiration but after 2 years.My wish for cancellation was dealt with on 30 December 2021 and my client identifier is xxxxxx. Despite sending an email to Tango twice about the issue, I have not yet received a response.
Hello,Yesterday, we had our 2 mobile phone lines of the family transferred from POST to Tango to take advantage of the new infitity offers. However, after activiating our SIM cards we noticed that we have no signal at all in our place. Basically in almost all areas of the village we leave (Eisenborn) there no good reception. Inside the house the signal is zero and only if I get to the attic I can get 1 or 2 bars. On top of that, Tango network it seems that does not support VoWiFi in our devices (Samsung A70 and Huawei P30 lite). Is there a solution for that or we have to switch back to POST?Many thanks!
Hello, The internet connection has never since I contracted the Fiber M. From the diagnosis I see the following error, can you please let me know what to do? PPPoE error: timeout (5 times) Internet connection failed: reason for: 2 (DHCPv4 no answer on DISCOVER)Thank you.
Hello,So here’s my problem:I thought I wanted to re-set up my home network from scratch, which was in hindsight not the best idea.So I reset the Fritzbox to factory settings.Thereafter I followed the wizzard and from memory:-Selected Annex A-Selected connection with credentials-selected Luxembourg-selected Tango-selected Fibre After the connection test it says that the connection worksLater at the last step it says that it wasn’t able to check for an update (first hint that there is a problem with the connection.) In the Online tab of the fritzbox it says that I am connected to Tango fibre, I have an external IP and DNS servers.The online monitor tab shows me graphs that there is upstream and downstream. So far so good.If I want to connect with my laptop It say that there is no internet and that action from my side is required.Then a browser window pops up pointing to the url: “http://acs.tango.lu/?ip=xx.xx.xxx.xx&mac=xx:xx:xx:xx:xx:xx” (note: I replaced the IP and mac with “x”)whi
Hi Tango, I was out on vacation for a week and since I returned yesterday, my Fiber speed is at 90-100 Mbps capped. I am a Fiber 1Gbps customer. Can you advise what changes have been made at your end causing this problem? can you kindly restore speeds to 1Gbps to my account again please? thanks!
Bonjour,I have a SIM with infinity share (20 euro), and I received two messages saying that I have to use 2 additional packages of 5 euro = 500 mb because I used more than 4 Gb (see screenshots). As you can see from my screenshots, the phone says that I used 6.37 Gb for Instagram that should be included in the Infinity offer. I see only reels and they don’t come from external websites, since are saved in Instagram servers. Is there any issue?ThanksA
Hello, I need to cancel my subscription because I am moving out of the country on Feb 18. I called the agents at 800 7777 and requested a call back with an English-speaking agent, however no one has called back. Could someone please call me back urgently or help me do this online? Thanks,Shweta
Hello, can you kindlyREMOVE the “Location modem Internet” as I am not renting a modem from you, and REIMBOURSE me the relevant amount that you are changing me since September? The amount to be reimbursed until the 9th of January is 17,03€.to put it politely, it is at least UNPROFESSIONAL to charge me for a service I am not using.PLEASE DO NOT ADD THE “Location modem Internet” AGAIN.
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