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144 Sujets

I
ipernasNovice
demandé à Internet and Fixed line

VPN fritzbox 7530

Bonsoir,J'ai configuré le VPN sur ma fritzbox 7530 en suivant les instructions, mais je n'arrive pas à me connecter depuis l'extérieur du réseau, il semble que je ne puisse pas accéder au routeur. Une autre configuration est-elle nécessaire ? Je vois dans cette autre réponse qu'il semble y avoir une solution. Serait-il possible que vous me la disiez ? Fonction VPN fritzbox 7530 | Tango CommunityGood afternoon,I have configured the VPN on my fritzbox 7530 following the instructions, but I cannot connect from outside the network, it seems that I cannot access the router. Is any other configuration necessary? I see in this other answer that there seems to be a solution. Would it be possible for you to tell me?Thank youFonction VPN fritzbox 7530 | Tango Community

5
A
Modérateur
il y a 1 mois
A
adamgilbrideNovice
demandé à Internet and Fixed line

Attempting to cancel fixed line / changed T&Cs

Hello,I am writing this post as a request for help from Tango Customer Services, and also as a warning to Tango customers who might want to leave Luxembourg before their contract ends.My wife and I moved to Luxembourg in May 2022. When we moved we knew that we were unlikely to be here for long, so we made sure to find an internet contract that would allow us to break the contract without fees if we needed to move away. We chose Tango since they offered this, and we also received email confirmation from Tango that if we left Luxembourg before our two year contract ended, we could terminate it without fees.Well, now the day has come - we are leaving Luxembourg 6 months early, and we're being told that we must pay a fee of €960 to cancel! Tango themselves don't seem to know what's happening - some of the agents we have spoken to say that we won't have fees to pay and other say we do, and are quoting a change to the terms and conditions in November 2022 as the reason (which we neither saw

4
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Modérateur
il y a 1 mois
F
FrancoisDigitelNouveau
demandé à Internet and Fixed line

PPPoE setup with ubiquiti udm pro router after problems with fritz

i need the credential for my pppoe a support tec told me that it woud work  thx in advance  

1
A
Modérateur
il y a 1 mois
O
okoksalNovice
demandé à Internet and Fixed line

Fritzbox 7490 firmware update

Fritzbox has released the new firmware (7.56) for 7490 but I am not allowed to update my own router. When shall we expect Tango to remotely update it? More importantly, is it possible to configure the router for full client control?

4
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il y a 2 mois
max435638
max435638Apprenti
posté à Internet and Fixed line

Username and Password (as well as VLAN id's) for VOIP

Hello,I would like you to provide me with the correct login information to set up my VOIP in the FritzBox I have,especially what to fill in the following fields: Thank you in advance,Max

4
A
Modérateur
il y a 3 mois
A
Alexander ShaplovNovice
demandé à Internet and Fixed line

Username and Password for PPPoE setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Alexander 

28
A
Modérateur
il y a 3 mois
A
angrygraemeNouveau
demandé à Internet and Fixed line

Terrible Customer Service

My partner and I have just moved in together. We both had separate Tango Internet contracts so we needed to move one and terminate the other.After two conversations with Tango staff, one over the phone and the other in person in the store, we were told that my contract was at the end of the minimum period at the end of July 2023. We moved my partner's contract over to our new residence and requested the cancellation of my contract for the end of July as advised (twice) by Tango representatives.I have now received a final bill for my contract of nearly €750. This appears to include a further 5 months of service changes plus the cost of the installation and administration fees.Speaking to another representative, again in the store, I was told they would open a case to investigate; I would be called by someone (CASE:1279394). I am still waiting for a call two weeks later.Even though we have cancelled a service we are still a customer of Tango, for Internet and mobile. I cannot believe thi

1
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Modérateur
il y a 3 mois
M
mderrieyNovice
demandé à Internet and Fixed line

Username and password for PPPoE setup

Hi,Could I please get the username and password to set up PPPoE on a different router than the FRITZ!Box?Thanks in advance.

1
S
Modérateur
il y a 5 mois
A
alpertogayApprenti
demandé à Internet and Fixed line

Internet subscription cancellation

Hello,As I am moving and leaving the country, I requested a cancelletion. Online support told me that if I will send an official document regarding my departure from country, I might not pay any fee for cancellation. However, your your customer service called me and said this procedure has changed December 2022 and not applicable. I signed my contract 18 August 2022 and this change shouldn’t be applied in my case. Please advise me on this issue. Thank you,Regards

6
A
il y a 6 mois
C
CristianPNovice
demandé à Internet and Fixed line

Tango wifi not working

This morning when I woke up my wifi wasn't working, I checked the event logs and since 4 am that it can't connect to IPv4 or the Internet provider and it says there's a PPPoE error and other things. Is this something I can just fix by factory resetting the router? Or do I need to call someone to come have a look at it ?

2
C
il y a 8 mois
J
Jan MachanNouveau
demandé à Mobile

Have no contract but received an invoice

I just received an invoice for Abonnements Tango Smart+, but I never asked for or signed such an contract. How is that possible?

1
S
Modérateur
il y a 8 mois
M
mderrieyNovice
demandé à Internet and Fixed line

Information about plan takeover from previous tenant

Hi,I'm about to rent an apartment where the current tenant has a Tango plan for home Internet.They mentioned that I can take over their plan, which allows them to not pay early exit fees, and me to not pay installation fees.I wanted to confirm whether I would “inherit” the tenure of the plan of the current tenant.For example, if they've been with Tango for 15 months, would my plan start at the 15-month mark or would I be considered a brand new customer that has a new 24-month contract with Tango?I looked at this FAQ but it didn't mention anything about tenure: If the tenure is not kept, I don't see much benefit for me as installation fees are offered, but charged back to the customer in case of early exit.Thanks.

2
M
il y a 1 an
A
AnnaParobiecNouveau
demandé à Internet and Fixed line

CHAP connection issue

Hello,Since 2 days I don't have internet at home.Error chap connection failure. I asked two technicians at tango and each of them gave me different password. Getting desperate....I already configured 2 routers with pppoe before without issues…Please help asap

1
A
Modérateur
il y a 1 an
M
mrlemieux66Nouveau
demandé à Internet and Fixed line

Credentails for PPPoE

Dear Tango, I’m in process of replacing my FritzBox with another router and would like to ask for my PPPoE credentials.Looking forward to hearing from you. Thanks

1
S
Modérateur
il y a 1 an
D
Dan123Novice
demandé à Internet and Fixed line

internet settings disappeared - no internet

Hi Tango.  I lost my internet connection while trying to configure my mesh network and even though I have changed everything back to the original settings there is still no internet.it would be helpful to have the instructions on what settings to use as well as the username/password for my internet account to enter into the router.  Maybe you should consider having a section where a customer can access their account details and setup instructions. I logged in and searched for this but couldn’t find it. If it does exist I would be very grateful if anyone can share how to access it. grateful for any help in fixing this as internet is down for the whole household. 

2
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il y a 1 an
L
Lorenz0Novice
demandé à Internet and Fixed line

VoIP Parameters

Dear team,can you kindly send me the VoIP configuration parameters? Many thanks!

2
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il y a 1 an
H
hqqarNovice
demandé à Internet and Fixed line

My Internet never reach anywhere close to 100Mbits just like the contract says

Hello,I am Tango Internet VDSL customer with 100Mbits Download speed in contract.Since I used it, from April 12th until today, the speed never reach anywhere 100Mbits.It is always around 20Mbits with various speed test providers, day and night.I called the customer service at the end of April about the problem, the customer service will reach out back to me for technical check, but until now, no news at all and the speed does not change at all.I used LAN Cable from the router, but the speed does not change. Can you please help?Due to my work, now, I need quicker connection, and unfortunately, Fiber does not available for my building.Thank you.Looking forward for your helpBest regards,Rizky​​​​​​

3
A
Modérateur
il y a 1 an
C
cela1009Nouveau
demandé à Internet and Fixed line

Canceled subscription and still charged!!

Hello! I asked for the cancelation of my subscription with tango since May this year and I received an email that the termination will enter in effect on the 16th of May. Some days ago I got charged from my bank account 34.68 EUR from tango. This is not ok! I want reimbursement! 

1
D
Modérateur
il y a 1 an
A
adyendreApprenti
demandé à Internet and Fixed line

cannot connect SPF module from FritzBox Fiber router directly to the Fiber wall-outlet

Hello.I have a Fiber router with SFP adapter and I cannot connect it (via SFP module) directly to the Fiber white box on the wall,but it only works with WAN port and Ethernet cable via the black Tango box installed and connected to the Post white fiber outlet.Why ?How can I bypass the black box ?Thanks. 

5
A
Modérateur
il y a 1 an
N
NimoNovice
demandé à Mobile

Apple Watch GPS + Cellular

Dear Tango Support team, I’d like to ask some questions about the Apple Watch Cellular availability in Luxembourg. Unfortunately it is currently not possible to buy an Apple Watch with a Cellular dataplan in Luxembourg (although the concept of the cellular+gps watch has been around for a long time).Isn’t it technically possible to buy an Apple Watch Cellular+GPS online and put an e-sim on it at one of your Tango shops? You offer e-sims for smartphones but is it also possible to put it on an Apple watch? And may it be possible to have two esims (iphone + apple watch) and only one dataplan or two dataplans with the same price? Thank you! Best regards,Samir

3
A
Modérateur
il y a 1 an
A
adyendreApprenti
demandé à Mobile

campagne smishing frais postaux bidon via lien

Bonjour.Je continue de recevoir des textos de part du numéro “42xxx xxx xxx xx” comme quoi je devrait payer 5 EUR frais pour un “colis” a travers du lien:( modifié par un modérateur) Y a-t-il des mesures prises par Tango pour arrêter ce type de campagnes ?Merci

1
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Modérateur
il y a 1 an
P
petreNouveau
demandé à Administrative

Subscription Upgrade

Hello,At the moment I am a tango subscriber (tango fiber m) and I would like to know if I switch to a higher subscription (tango fiber m) I benefit from the offer of the 3 months for 1 euro. Thank you

1
D
Modérateur
il y a 1 an
S
Sc00byApprenti
demandé à Administrative

Tango sending me a bill even though my account is cancelled

Hello, I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times.  I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges.  What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill? 

1
D
Modérateur
il y a 1 an
E
ergusNovice
demandé à Internet and Fixed line

Tango not showing up 2 times for a confirmed instalation appointment

Hi,It happened to me that I waited for tango 2 afternoons, in line with the agreed Fiber installation appointments, for which nobody came. As there is a minimum 7 day period between appointments it’s been 3 weeks since the order. Tango is offering yet a 3rd appointment but for which I have not trust that it will happen. WHAT would you do? Accept 3rd time or cancel the contract?

3
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Modérateur
il y a 1 an
A
adyendreApprenti
demandé à Mobile

smsishing attempt: impersonating LuxPOST for parcels, with http://bit.do link

Hello. A few days back I received this SMS in French:“ Luxembourg POST: Votre colis est retenue dans notre centre de distribution. Veuillez suivre les instructions ici: http://bit.do/mon-colis “from this number:  42379065778It looks like a scam to me,but is it possible to have a cybersecurity analysis from Tango or its CSIRT ? Thanks in advance.

3
A
Modérateur
il y a 1 an

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