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Installation and configuration of the router


Hello,

 

For our case with number [CASE:*****] we didn't received an answer so I'm trying to get here a response.

 

In our building the Post installed the fiber but we can't configure the router or the connection with Tango's PON we already have.

 

We would like to request a technician visit to configure the router and make our internet connection available as soon as possible since we are working from home.

 

Please let us know when this would be possible?

Merci !

 

 

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Meilleure réponse par Touska 2 mars 2021, 16:37

Hi,

I checked you line today and I can see that the appointment is schedulded

Best regards 

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3 commentaires

Niveau d'utilisateur 3
Badge +6

Good morning, 

We need to create a new order, for that two options:

-visit https://www.tango.lu/fr/particulier/offres/internet/abonnement/tango-fibre and schedule your appointment online.

-call helpline to make the appointment.

Best regards

Good morning Touska,

Thanks for your answer.

I won't make a new contract since we already have one but I will call the helpline to make an appointment for tehnician visit.

Have a great day!

Niveau d'utilisateur 3
Badge +6

Hi,

I checked you line today and I can see that the appointment is schedulded

Best regards 

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