My account number is xxxxxx. I also raised a support [CASE:797933] but haven’t received a reply, so posting here.
My fibre installation was scheduled for 18 December as per email I received on 5 December. Yet here I am on 21-st with no fibre in sight. Also nobody contacted me about rescheduling.
I’d like to understand when installation will happen. It’s imperative for me to get fibre connection asap since I depend on it for work, and unfortunately I’ve already run out of 75GB Day1 connection limit.
Meilleure réponse par Touska
I apologize for the missed appointment.
I check your line and they were an error is the system.
The planning service will call ASAP to schedule the appointment