Internet and Fixed line
- 57 Sujets
- 206 Commentaires
Dear Tango, i had my home internet installed on the 10.09.2020, the first day the internet connection after the technician left was extremely poor. On the 19.09.2020 my internet stopped…. since then i am trying to get hold on any support from Tango with no success. Paid 100 EUR for installation…. to not have internet at all. I been promised by support on the phone on the 19th sept that someone from your technicians will call me but unfortunately no one did so far and i still dont have internet at all…. I am working from home and been forced to use my mobile data shared in order to work and i will be billed extra on the phone bill this month because of it.Could you please give some attention to my request and fix my internet ? regards, PPETROVA
I had an appointment today afternoon to install Tango fiber but I waited all the afternoon and nobody came, also they didn't send me any thing to know that they won't come, at the last I called the customer service and they told me the technician went home and I have to call tomorrow to get connect with him?????I wanna ask if there services are always like this or what!!!!!!
Installing your FRITZ!BoxTutorial
Installation by Tango-approved technicians: Technicians will deliver and install your equipment. You may be charged for this option depending on your subscription.DIY installation: It's quite easy. After taking delivery of your equipment at home, simply follow the instructions in the tutorial video below:
1. If your phone no longer works on a high-speed broadband connection (VDSL or optical fiber) Restart your FRITZ!Box Check that your phone is connected to your FRITZ!Box on the FON1 or FON2 port Test with another phone by connecting it to the FON1 or FON2 port If your landline is connected to a different FON port than the one on your FRITZ!Box, connect the line to the correct port and do a test. If it still doesn't work, contact us.2. Your phone no longer works on an ADSL connection Check that you have installed an ADSL filter (supplied with your modem) on each telephone socket. Without the filter the line may have interference or not work at all. If the problem persists, contact us.3. If your call is of poor quality Check the immediate surroundings of your FRITZ!Box (certain objects, such as your phone, can affect the quality of your FRITZ!Box). Restart your FRITZ!Box Change your landline phone If the problem persists, please contact us.
As summer approaches with periods of thunderstorms, lightning can cause power surges and damage your equipment. Adopt the right precautionary reflexes! 1. Before a thunderstorm Turn off and unplug your electrical devices: FRITZ!box Decoder Landline telephone (don't forget to unplug the cables from the power and telephone sockets) PLC or Wi-Fi Bridge Also, remember to unplug the Ethernet cable from the DSL port on the back of your FRITZ!box modem. You can also ask your electrician to install a lightning conductor, which allows you to continue to make the most of our services, even during a thunderstorm.2. After the thunderstorm Plug your FRITZ!box and decoder back in and switch them on: Make sure the Power DSL indicator light is solid green Check that the WLAN indicator is green If it’s not possible to surf the Net, consult the Internet & Landline Troubleshooting section.
After you have connected your tablet or computer to your modem with an Ethernet cable or via Wi-Fi, follow the instructions to access the interface of your FRITZ!Box: Open a web browser Enter "fritz.box" or "192.168.178.1" in the browser address bar The FRITZ!Box user interface will appear. Log in using the administrator password. You will then be able to manage the various features of your FRITZ!Box.Watch the video below to change your password or the name of your Wi-Fi network:
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.