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Internet and Fixed line

  • 76 Sujets
  • 269 Commentaires
76 Sujets
P
pcarrionNouveau
demandé à Internet and Fixed line
PPPoE and DHCPv4 issue with Tango Fiber M

Hello, The internet connection has never since I contracted the Fiber M. From the diagnosis I see the following error, can you please let me know what to do? PPPoE error: timeout (5 times) Internet connection failed: reason for: 2 (DHCPv4 no answer on DISCOVER)Thank you. 

1
A
il y a 2 ans
M
MaxFischbachApprenti
demandé à Internet and Fixed line
No Internet connection

Hello,So here’s my problem:I thought I wanted to re-set up my home network from scratch, which was in hindsight not the best idea.So I reset the Fritzbox to factory settings.Thereafter I followed the wizzard and from memory:-Selected Annex A-Selected connection with credentials-selected Luxembourg-selected Tango-selected Fibre After the connection test it says that the connection worksLater at the last step it says that it wasn’t able to check for an update (first hint that there is a problem with the connection.) In the Online tab of the fritzbox it says that I am connected to Tango fibre, I have an external IP and DNS servers.The online monitor tab shows me graphs that there is upstream and downstream. So far so good.If I want to connect with my laptop It say that there is no internet and that action from my side is required.Then a browser window pops up pointing to the url: “http://acs.tango.lu/?ip=xx.xx.xxx.xx&mac=xx:xx:xx:xx:xx:xx” (note: I replaced the IP and mac with “x”)whi

5
A
Modérateur
il y a 2 ans
N
NunoApprenti
demandé à Internet and Fixed line
Dynamic DNS

Hello!I installing a small server that I would like to access from the internet.For some reason, I can’t connect my DynDNS client to my DNS provider.I have everything properly configured but I can’t access it.Is there any service that I need to request?

7
A
Modérateur
il y a 2 ans
N
nvyasApprenti
demandé à Internet and Fixed line
Fiber speed below 100 Mbps

Hi Tango, I was out on vacation for a week and since I returned yesterday, my Fiber speed is at 90-100 Mbps capped. I am a Fiber 1Gbps customer. Can you advise what changes have been made at your end causing this problem? can you kindly restore speeds to 1Gbps to my account again please? thanks!

8
A
il y a 2 ans
D
dcasaresNouveau
demandé à Internet and Fixed line
Enable ppoe connection

Hello,I want to change my fritzbox router and need to know the login and password to use a new router with my tango connection. Can you please advise? thanks 

1
A
Modérateur
il y a 2 ans
K
kyrsidNovice
demandé à Internet and Fixed line
Location modem Internet

Hello, can you kindlyREMOVE the “Location modem Internet” as I am not renting a modem from you, and REIMBOURSE me the relevant amount that you are changing me since September? The amount to be reimbursed until the 9th of January is 17,03€.to put it politely, it is at least UNPROFESSIONAL to charge me for a service I am not using.PLEASE DO NOT ADD THE “Location modem Internet” AGAIN.

1
A
il y a 2 ans
R
RamonNouveau
demandé à Internet and Fixed line
Cancel internet subscription

Hello, I want to cancel my internet, fixed line and TV subscription.Please let me know how to proceed.Thanks

1
A
Modérateur
il y a 2 ans
D
dmitryNouveau
demandé à Internet and Fixed line
Username and password for PPPoE setup

Hello, Can I please have my credentials? 

1
A
Modérateur
il y a 2 ans
R
RolHApprenti
demandé à Internet and Fixed line
Internet speed still only +- 85 Mbs in place of the 300 Mbs contracted

Hello Tango,My speed with Tango Fiber M is around 85 Mbs ipo of the contracted 300 Mbs.I called  on Dec 16th 2021 in the morning your help line and have been forwarded to a technician who told me he was checking. In the afternoon on Dec 16th, a technician called me and asked if I could stop by in Bertrange with my modem (Fritzbox 7530)  to have a reset performed.  I stopped by on Dec 17th in the morning and the technician performed some tests and don´t know what else. He finally showed me that the modem was performing around 270, 280 Mbs. Back at home, reinstalling the modem, the same problem showed up with only a speed around ± 85 Mbs. I already have tried powering off and on again after a few minutes the installed ONT and after that th Fritzbox, no changeCould a technician please again check out the connection and configuration of my internet access please.Thank you very much 

2
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il y a 2 ans
N
nvyasApprenti
demandé à Internet and Fixed line
Fiber speed

Hi Tango, my Fiber speed is at 90-100 Mbps capped. I am a Fiber 1Gbps customer. Can you advise what changes have been made at your end causing this problem? can you kindly restore speeds to 1Gbps to my account again please? thanks

2
A
Modérateur
il y a 2 ans
T
tfedererNouveau
demandé à Internet and Fixed line
Username and password for PPPoe setup

Hello,I'd like to change my router to a better one and for the PPPoE setup I'd need my username and password.Could you please send it to me?Thank you in advance!Best,Tamas

1
A
Modérateur
il y a 2 ans
T
T-DoggNovice
demandé à Internet and Fixed line
Internet Speed below 300Mbps on Tango Fibre L

Hello,I signed up for internet with Tango about one month ago. I signed up for Tango Fibre L, which should be giving us up to 1Gbit/s download speed. However, we are getting MUCH slower speed than that. The highest speed I've ever recorded in my testing is 300Mbit/s with an ethernet cable, and 200Mbit/s over wifi. As I'm writing this message right now, I've just recorded 70Mbit/s (it occasionally disconnects altogether, it’s pretty inconsistent).The first time I contacted Tango about this via email, I was asked to run an internet speed test…. despite me sending the exact same message as above including my internet speed test results.I then called Tango, and was told that an engineer would look into it and contact me.After not hearing anything for about a week, I called back today. I was told that they had no problems on their end and were supplying 1Gbit/s. The engineer told me that it was likely a limitation of my computer. Which I think sounds like nonsense. I looked into it (with my

3
T
il y a 2 ans
B
bozbayNouveau
demandé à Internet and Fixed line
Internet Speed less than 300Mbps

Hello,I have a Tango Fibre M subscription since 2017 which was 100Mbps at the time, but I’ve been informed that the speed should have been upgraded to 300Mbps. I spoke to the customer service today and they confirmed that the speed of my connection has been updated to 300Mbps in July 2021, but my connection speed is much slower than that. Below you may see the result of the speed test based on the wifi bandwidth. I am currently using a FritzBox 7560 and I see similar speeds on both my laptop and mobile phone. Could you please let me know what needs to be done to fix my internet speed?2.4ghz: 100Mbps download / 70Mbps upload5ghz: 140Mbps download / 70Mbps uploadThanks.

1
A
Modérateur
il y a 2 ans
A
alhriscaNovice
demandé à Internet and Fixed line
Username & password for PPPoE setup

Dear Tango Customer Service, I would like to change my router with a more advanced one and need to get my username and password for PPPoE setup.Thank you for your support!Kind regards,Alexandru

1
A
Modérateur
il y a 2 ans
G
gnai29Nouveau
demandé à Internet and Fixed line
Switching from Post to Tango

Hello, The previous Tenant was using Post for the internet, but I want to switch to Tango, is it possible to have the offer for the 1Gb with everything that is already installed in my apartment? So not paying for installation and just activating everything with the existing installation ?Please reach out to me when you can. Thanks.  

1
A
Modérateur
il y a 2 ans
D
dawatenzinNovice
demandé à Internet and Fixed line
Internet connectivity not working

Has there been any changes recently on the Router config? My home internet has stopped working, although my devices are connected to the Router SSID, I have absolutely not throughput?This is my own personal router which I configured with Tango config and was working without any issues however stopped recently.

5
A
Modérateur
il y a 3 ans
A
adyendreApprenti
demandé à Internet and Fixed line
download speed below 100 Mbps with Tango Fiber M

Hello.I have an issue with low Tango Fiber bandwidth :90 Mbps download speed,while I do have a Cat8 Veetop Ethernet cable between the FritzBox 7583 and the Fiber black box on the wall.Why so slow ???My network card is 1Gbps and i am on cable, not even on WiFi.Thanks in advance !

1
A
Modérateur
il y a 3 ans
N
NarahariGSNouveau
demandé à Internet and Fixed line
Internet connection isn't working

Hi,We moved house last week and an agent tried to connect us. He said the connection from Post wasn’t active. This appears to be a common theme from the multiple posts I read on the forum?There is a black box which the yellow fibre connects to, with 4 lights on it, Power, Alarm, PON and LAN. The power button was green, PON was red. Other 2 lights were off.The Tango agent told us that when the PON light went green, we could connect our Fritz box and the connection would be live!Today, the power and PON lights are green. Alarm and LAN lights remain off. We have connected the Fritzbox, and the power and WLAN lights are on and green. I am able to connect to the Fritzbox with http://fritz.box and I can see that the internet connection isn’t online.We have not heard back from Tango. I tried calling this morning but the person on the phone could not help me with the technical issue. Can you please help me?Regards,Hari

5
P
il y a 3 ans
W
WeDelyNovice
demandé à Internet and Fixed line
Connection not workin - CHAP

Hello, from yesterday our office network is our of service because a problem in the authentication chap. Me and other 18 people are waiting for a resolution. Contact center already contacted but the problem persists. 

4
W
il y a 3 ans
4
4nfr10Apprenti
demandé à Internet and Fixed line
Internet connection not working [CHAP authentication failure]

Hello, since 2h ago I can’t connect to Internet. Yesterday I found some minor issues with packets and DNS resolving (and I messaged you), but Today no connection at all. The error message is: [CHAP authentication failure]. I already tried to restart the router multiple times. What should I do? ThanksA

6
A
il y a 3 ans
F
FrancoisDigitelNouveau
demandé à Internet and Fixed line
PPPoE setup

I need my PPPoE Username and password to set up my new router. I also have a question regarding your IP tv service and how it needs to be configured if I'm not using a fritz.box 

1
A
il y a 3 ans
R
RolHApprenti
demandé à Internet and Fixed line
Internet speed upgrade not done

On July 1st 2021, I upgraded contract Tango M from 100 Mb to new offer and new speed of 300 Mb/sAs of today, July 13th, I still have the same basic speed of 100 Mb/s, no upgrade has been done.Thank you very much

6
A
il y a 3 ans
L
Lorenz0Novice
demandé à Internet and Fixed line
IPv6

Are there any plans to offer native IPv6 connectivity?I know there probably isn't much of an commercial angle, but it would be great if Tango would offer this to its clients. At this point, all networking equipment is almost surely compatible.Thanks!

6
A
il y a 3 ans
C
cmccarthy615Novice
posté à Internet and Fixed line
Cancel internet subscription

I am moving out of Luxembourg this week so I would like to cancel my internet subscription as soon as possible. I have de-registered with the Luxembourg authorities, which I will attach to this threadas proof of my leaving. 

3
A
il y a 3 ans
T
trip_gauravNovice
demandé à Internet and Fixed line
Update Bank Account and Address

Dear Tango Team, I have a combination pack of Mobile (2x - one for me and one for my wife)and Internet Services with Tango. have changed my address and also my bank account. I am unable to change these details in MyTango app. Can you please advise me on the process? Thank you.Gaurav

1
D
Modérateur
il y a 3 ans

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