My internet connection package was Tango Fibre L (at Eur 49.99 + Eur 4.99 for communication package). In May 2021 this was changed automatically and without any explanation to Tango Fibre M (at Eur 54.00 + Eur 4.99 for communication package).
Can you kindly explain why my internet is now more expensive and less performant? Why aren’t such changes communicated to the client?
I have already written to you three weeks ago (if not more) under case number **** . My question on this point was ignored.
Meilleure réponse par Touska
Good morning ,
On 2018 you made a contract for Fiber L (300mb) at 54.99 with a discount at 49.99€ this discount is now finish.
On our side we changed our priceplans and your old Fiber L is our new fiber M, the speed is exactly the same.
In adivse to visit our website to find out about our offers
Thanks and regards