Administrative

  • 21 Sujets
  • 25 Commentaires

21 Sujets

P
petreNouveau
demandé à Administrative

Subscription Upgrade

Hello,At the moment I am a tango subscriber (tango fiber m) and I would like to know if I switch to a higher subscription (tango fiber m) I benefit from the offer of the 3 months for 1 euro. Thank you

1
D
Modérateur
il y a 1 an
S
Sc00byApprenti
demandé à Administrative

Tango sending me a bill even though my account is cancelled

Hello, I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times.  I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges.  What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill? 

1
D
Modérateur
il y a 1 an
J
janlucasNouveau
demandé à Administrative

Irregular termination fee

I notified Tango about my wish to terminate my home internet subscription once this expires in mid-March 2022.My wish has been registered, but I have received a letter informing me that a termination fee of €79 will apply.I believe that this is an irregular fee because I am not cancelling the contract before expiration but after 2 years.My wish for cancellation was dealt with on 30 December 2021 and my client identifier is xxxxxx. Despite sending an email to Tango twice about the issue, I have not yet received a response.

1
S
Modérateur
il y a 1 an
S
Sc00byApprenti
demandé à Administrative

Cancelling my subscription (Phone + Internet)

Hello, I need to cancel my subscription because I am moving out of the country on Feb 18. I called the agents at 800 7777 and requested a call back with an English-speaking agent, however no one has called back.  Could someone please call me back urgently or help me do this online? Thanks,Shweta

1
D
Modérateur
il y a 1 an
M
Masayoshi onoNouveau
demandé à Administrative

cancellation of my contract Tango Complete

Please explain me how to cancel my Tango complete contract from next month.it is not clear at all on your site Tango.lu thank you 

1
D
Modérateur
il y a 1 an
S
SuhailNouveau
demandé à Administrative

annuler tango tv

Bonjour,Je voudrai annuler mon inscription Tango tv  Suhail Zein Alabedin

1
S
Modérateur
il y a 1 an
S
SACHINouveau
demandé à Administrative

CANCEL WIFI AND RETURN ROUTER

hi team, I’m leaving luxembourg of 31st Dec so please cancel my wifi connection on that day and let me know how the router can be returned.  Thanks,Sachi

1
S
Modérateur
il y a 1 an
A
adyendreApprenti
demandé à Administrative

Oblivious DNS Over HTTPS offereby Tango ?

Hello. Does Tango intend to offer anytime soon Oblivious DNS Over HTTPS  ?Cloudfare seems to offer it already:https://blog.cloudflare.com/oblivious-dns Thanks

2
A
Modérateur
il y a 2 ans
C
cmccarthy615Novice
demandé à Administrative

Internet subscription cancelation

Hello, I have been unable to reach anyone by phone but I am leaving the country next week and need to cancel my internet subscription.  What do I need to provide as proof that I am leaving the country? I will deregister with the Luxembourg authorities on Monday next week. Will a notice from them suffice? (I will not be able to register with my new country of residence for another two weeks and I need to return my modem before then).  Please let me know how else I can reach a representative (all emails I receive from Customer Support come from no-reply addresses!). Thank you

1
T
Modérateur
il y a 2 ans
J
jani2019Nouveau
demandé à Administrative

Transfer internet connection

Hello,I want to transfer my internet connection , I have all the documents readyLet me know the process,I am enable to contact you by phone,  chat  Its very urgent as I am leaving the county  

1
T
Modérateur
il y a 2 ans
I
igotinfectedNouveau
demandé à Administrative

Delay in ransferring subscription and number, it's been almost a month

Good evening,I opened a case on the 25th of June to transfer my phone number and it's accompanying subscription to myself (from my parents), and have yet to hear back from you, other than the initial “your case is being processed” email.  [CASE:******] Much appreciated! Kindest regards,Jason

1
C
Modérateur
il y a 2 ans
J
jeromeNouveau
posté à Administrative

Je suis documentaliste. >Mon CDI vient d'être équipé de tablettes. J'aimerai que les élèves quand ils viennent au CDI puissent consulter l'ensemble des revues (cafeyn). Est ce que vous avez un abonnement à ce sujet. Merci d'avance.

Je recherche un abonnement multiutilisateurs

1
T
Modérateur
il y a 2 ans
S
Squicciarini
demandé à Administrative

Address Change in Mytango

Hello, I have changed address, but i can’t find the way of change the address in my data on mytango.can you help me? thanks

3
T
Modérateur
il y a 2 ans
B
Bogdan ToaderNouveau
demandé à Administrative

Web platform not working

Today I received a great email about the new and phenomenal client interface.I tried to logina and here is the result: https://snipboard.io/AFfozE.jpgGood job  

1
T
Modérateur
il y a 2 ans
R
Rui NevesNovice
posté à Administrative

Ending internet subscription... asking for some common sense...

Good afternoon,I would like some understanding about what i`m going to explain,I had a 2 years internet subscription wich had still one year and three months remaining till it ends.  I`ve just moved to a new address. I had two options, regarding Tango regulations: Could transfer to new address or could transfer to newcomer tenant.Well, in my new address, i could not have Tango because there was already another operator there, and the newcomer tenant did not want Tango.I still have 1 one year and 3 months of subscription remaining.With this, i`m not saying it`s Tango fault, but neither is mine.I spoke with 2 Tango assistants, first one contacted me and explained me all that could be done under the regulations of Tango.Second assistant was contacted by me and was not understanding my point,My point with this post, is just that, in my oppinion, there should be more flexibility, regarding this situation, some comon sense.Once again, i`m not blaiming Tango, i`m just trying to make a point r

3
T
Modérateur
il y a 2 ans
S
Dépanneur
snakeulescuDépanneur
demandé à Administrative

Where can I find the correct account number

When using the account number given in the contract from the “Identifiant client” to register for the online bill, I receive: Numéro de compte invalide.How can I receive the correct account number?When trying to use my tango app and register, I receive “invalide phone number” when using either the phone number registered in the contract or the Tango FIX number.When sending a message with “compte” I don’t receive a reply. Please help.

1
S
Modérateur
il y a 3 ans
L
luckyjw2Novice
demandé à Administrative

[CASE:678789] Bill and Payment problem

Hello, I have a question of my bill and payment for last may and june.I canceled subscription of my internet and 2 mobile phone in 7.May.(mobile lines 691 XXX XXX, 691 XXX XXX and the fixed line number 27 XXX XXX) [phone numbers deleted by moderator]You can find my contact form number to cancel it[CASE:678789].I also enclosed my proof letter from my company to avoid cancellation charge.Additionally, I called you to inform my cancellation as well.If you have record of my request over the phone, you can check it. But after then, internet and mobile fee have been charged continuously for all of May and June.I think this overcharged cost should be reimbursed since 7.May as I definitely informed my intention to stop all of my subscription in accordance with your official procedure.I issued several times by contact form from end of July, however nobody could give me enough answer or explanation.Please check again my request for overcharged bill.

3
S
Modérateur
il y a 3 ans
Y
YolandaNouveau
demandé à Administrative

you dont charge my bills

Hello,   I change my tarif in May in Tango. They should have charged me around 3€ because of the days of May I use it. However, you didn’t charge me and in the application it is said that there is an erreur. I think that it is because my bank account is Spanish but when I opened my account here I asked and he told me that this is no problem. What can I do to pay the bill?

1
R
Modérateur
il y a 3 ans
A
Tango Employé
AdrianTango Employé
publié à Administrative

I finalized my order online but I've not received anythingF.A.Q.

It is possible that a wrong delivery address or e-mail address was communicated to us. In that case, you will not be able to receive notifications about the status of your order or your order. If in doubt, please do not hesitate to contact our Customer Service.

570
A
Tango Employé
il y a 3 ans
A
Tango Employé
AdrianTango Employé
publié à Administrative

Changing or canceling your orderF.A.Q.

The website does not directly allow you to cancel or change an order that has already been finalized. As mentioned in our terms and conditions for distance selling, you have 14 days to cancel or change your order. If you wish to do so, you should contact Customer Service.NB: If you have already received and unblocked your SIM card via your customer area, this will be considered as a waiver of this right of withdrawal.

2410
A
Tango Employé
il y a 3 ans
A
Tango Employé
AdrianTango Employé
publié à Administrative

I have a problem with LuxtrustF.A.Q.

Luxtrust directly supports its electronic signature platform.If you encounter any problems with the Luxtrust tool: Call the Luxtrust customer service at (+352) 24 550 550 Consult their online support.

1910
A
Tango Employé
il y a 3 ans

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