- 21 Sujets
- 25 Commentaires
Hello, I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times. I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges. What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill?
I notified Tango about my wish to terminate my home internet subscription once this expires in mid-March 2022.My wish has been registered, but I have received a letter informing me that a termination fee of €79 will apply.I believe that this is an irregular fee because I am not cancelling the contract before expiration but after 2 years.My wish for cancellation was dealt with on 30 December 2021 and my client identifier is xxxxxx. Despite sending an email to Tango twice about the issue, I have not yet received a response.
Hello, I need to cancel my subscription because I am moving out of the country on Feb 18. I called the agents at 800 7777 and requested a call back with an English-speaking agent, however no one has called back. Could someone please call me back urgently or help me do this online? Thanks,Shweta
Hello, I have been unable to reach anyone by phone but I am leaving the country next week and need to cancel my internet subscription. What do I need to provide as proof that I am leaving the country? I will deregister with the Luxembourg authorities on Monday next week. Will a notice from them suffice? (I will not be able to register with my new country of residence for another two weeks and I need to return my modem before then). Please let me know how else I can reach a representative (all emails I receive from Customer Support come from no-reply addresses!). Thank you
Good evening,I opened a case on the 25th of June to transfer my phone number and it's accompanying subscription to myself (from my parents), and have yet to hear back from you, other than the initial “your case is being processed” email. [CASE:******] Much appreciated! Kindest regards,Jason
Good afternoon,I would like some understanding about what i`m going to explain,I had a 2 years internet subscription wich had still one year and three months remaining till it ends. I`ve just moved to a new address. I had two options, regarding Tango regulations: Could transfer to new address or could transfer to newcomer tenant.Well, in my new address, i could not have Tango because there was already another operator there, and the newcomer tenant did not want Tango.I still have 1 one year and 3 months of subscription remaining.With this, i`m not saying it`s Tango fault, but neither is mine.I spoke with 2 Tango assistants, first one contacted me and explained me all that could be done under the regulations of Tango.Second assistant was contacted by me and was not understanding my point,My point with this post, is just that, in my oppinion, there should be more flexibility, regarding this situation, some comon sense.Once again, i`m not blaiming Tango, i`m just trying to make a point r
When using the account number given in the contract from the “Identifiant client” to register for the online bill, I receive: Numéro de compte invalide.How can I receive the correct account number?When trying to use my tango app and register, I receive “invalide phone number” when using either the phone number registered in the contract or the Tango FIX number.When sending a message with “compte” I don’t receive a reply. Please help.
Hello, I have a question of my bill and payment for last may and june.I canceled subscription of my internet and 2 mobile phone in 7.May.(mobile lines 691 XXX XXX, 691 XXX XXX and the fixed line number 27 XXX XXX) [phone numbers deleted by moderator]You can find my contact form number to cancel it[CASE:678789].I also enclosed my proof letter from my company to avoid cancellation charge.Additionally, I called you to inform my cancellation as well.If you have record of my request over the phone, you can check it. But after then, internet and mobile fee have been charged continuously for all of May and June.I think this overcharged cost should be reimbursed since 7.May as I definitely informed my intention to stop all of my subscription in accordance with your official procedure.I issued several times by contact form from end of July, however nobody could give me enough answer or explanation.Please check again my request for overcharged bill.
Hello, I change my tarif in May in Tango. They should have charged me around 3€ because of the days of May I use it. However, you didn’t charge me and in the application it is said that there is an erreur. I think that it is because my bank account is Spanish but when I opened my account here I asked and he told me that this is no problem. What can I do to pay the bill?
It is possible that a wrong delivery address or e-mail address was communicated to us. In that case, you will not be able to receive notifications about the status of your order or your order. If in doubt, please do not hesitate to contact our Customer Service.
The website does not directly allow you to cancel or change an order that has already been finalized. As mentioned in our terms and conditions for distance selling, you have 14 days to cancel or change your order. If you wish to do so, you should contact Customer Service.NB: If you have already received and unblocked your SIM card via your customer area, this will be considered as a waiver of this right of withdrawal.
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