Tango wifi not working

This morning when I woke up my wifi wasn't working, I checked the event logs and since 4 am that it can't connect to IPv4 or the Internet provider and it says there's a PPPoE error and other things. Is this something I can just fix by factory resetting the router? Or do I need to call someone to come have a look at it ?


Meilleure réponse par CristianP 30 March 2023, 14:42

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Good morning @CristianP!


Thank you for your request!


In order to have access to your account and have a detailed look over your status of your internet connection, please contact our helpline on the number 777.


Best regards,

I talked with an online agent and he told me that there's an issue in my zone (Souluvre, Sanem) thank you for your response!