Hello
I am having issues with my wired internet.
During the day it is OK and I have 1 GB/s download and normal ping.
However after 7pm the internet speed drops to 80-200 mb/s and ping increases to around 200 with a lot of packet loss.
I have tried restarting my router but it does not help. Clearly it happens in the evenings and on my wired connection.
I need your help please to resolve this issue.
Thank you
Meilleure réponse par Salvatore.B
Afficher l'originalGoog Morning @obix
Welcome to our forum, and thank you for your message
In order to accurately measure the speed of your line, I advise you to do a speed test. Go to our online help to follow the advice of our experts: https://community.tango.lu/internet-landline-tv-18/internet-how-to-perform-a-speed-test-1476
However, I can see that you have another brand of router, other than FritzBox, we can not give you any support because Tango is only supporting FritzBox devices from AVM
Regarding your line, I didn’t see any problem
If, however, you are not satisfied with the solution provided, please contact me again as soon as possible on 800 77 777, Monday to Friday, 9am to 6pm.
Have a nice day
Salvatore
Hello
I have ran a speed test and sent an email to your support with a proof of poor network performance.
As said, the issue does not happen during the day but only in the evenings. Why are you rejecting to address these issues because I am using a different router? What impact does the brand of the router have on the fact that after 7pm the network slows down?
Hello,
I can understand your position…
So I opened a technical request anyway to our engineers to check the line in case
But if the issue concerns the router, we can not help with that
We will give you feedback in the 48 hours to 5 open days maximum
Best Regards
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