PPPoE and DHCPv4 issue with Tango Fiber M


The internet connection has never since I contracted the Fiber M. From the diagnosis I see the following error, can you please let me know what to do? 

  • PPPoE error: timeout (5 times)
  • Internet connection failed: reason for: 2 (DHCPv4 no answer on DISCOVER)

Thank you. 


Meilleure réponse par Luca 10 February 2022, 10:10

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Hello @pcarrion,

Welcome to our Forum !

I would like to investigate furthermore and see where the error is coming from,

I’d need your customer number to access your profile in our database.

Could I kindly ask you to check your private messages ?

Thanks and regards,