Mobile

  • 31 Sujets
  • 108 Commentaires

31 Sujets

W
wondertangNouveau
demandé à Mobile

5G Coverage on iPhone 12 Pro

I got the new iPhone 12 Pro bought directly from Apple. I just swapped my SIM card but my phone doesn’t seem to be finding any 5G signal after driving around Luxembourg (Belair, Kirchberg, Foetz, Howald).  what is coverage like? Is there a coverage map? Do I need to do anything to activate 5G since I didn’t buy the iPhone from Tango? im on Smart XXL plan which says it should get 5G Max speed. 

26
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Modérateur
il y a 2 ans
C
Dépanneur
Cristina RadulescuDépanneur
demandé à Mobile

Phone line suspended - cannot register for "my online bill" service to make payment

Hello,My phone line has been suspended as of last week due to the non-payment of the last three invoices.As I am currently outside Luxembourg, I have been trying to pay my invoices by bank card using the My online bill service on the Tango site.I have tried to register and I introduced my client number in the requested field several times, but I did not receive the password that would allow me to open an account. For this reason, I have been unable to make the payment of the three outstanding invoices. Please help me obtain the password that would enable me to open an account and make the payment as soon as possible.I note that my client number is ********Thank you. 

20
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Modérateur
il y a 1 an
G
glb0704Novice
demandé à Mobile

I need to cancel my Tango account

I’ve moved out of Luxembourg and need to cancel my Tango number, as well as transfer a number to another account holder. I’ve been trying to do this for many weeks now - I’ve sent in the documents my post, contacted Tango through the online forms and called Tango multiple times. Whenever I call, Tango customer service has repeatedly told me they will call me back to further help, but never have. This is very, very frustrating customer service - is there another means of contacting Tango to have this taken care of? 

7
S
Modérateur
il y a 1 an
S
SimonaNovice
demandé à Mobile

can't make calls abroad

Hello, i wanted to ask about tango sim abroad, do I need to activate it somehow? I went to other Europe country and I can not call anyone and nobody can reach me, but connection levels on the mobile shows full service..  when i try to call, it beeps once and says “call failed”. What can it be?  Mobile internet still works.   Thanks.

6
T
Modérateur
il y a 3 ans
M
Matevz NolimalNouveau
demandé à Mobile

PIK AND PUK CODE FORGOTTEN

Dear All,  Please send me an email with my current PIN AND PUK code as I blocked my SIM Card.  It goes for the prepaid card xxx. My email address is xxx.Thank you and have a nice Friday, xxx

5
S
Modérateur
il y a 2 ans
C
CetLuxNovice
demandé à Mobile

Changing the subscription

Hello,I have a Tango subscription (two year contract) and I would like to know if I can change the plan to unlimited Internet in the middle of the contract.Thanks

4
S
Modérateur
il y a 2 ans
4
4nfr10Apprenti
demandé à Mobile

Infinity share, wrong data usage?

Bonjour,I have a SIM with infinity share (20 euro), and I received two messages saying that I have to use 2 additional packages of 5 euro = 500 mb because I used more than 4 Gb (see screenshots). As you can see from my screenshots, the phone says that I used 6.37 Gb for Instagram that should be included in the Infinity offer. I see only reels and they don’t come from external websites, since are saved in Instagram servers. Is there any issue?ThanksA  

4
4
il y a 1 an
A
adyendreApprenti
demandé à Mobile

smsishing attempt: impersonating LuxPOST for parcels, with http://bit.do link

Hello. A few days back I received this SMS in French:“ Luxembourg POST: Votre colis est retenue dans notre centre de distribution. Veuillez suivre les instructions ici: http://bit.do/mon-colis “from this number:  42379065778It looks like a scam to me,but is it possible to have a cybersecurity analysis from Tango or its CSIRT ? Thanks in advance.

3
A
Modérateur
il y a 1 an
S
Sebastian_HxNovice
demandé à Mobile

Tango switched my mobile plan WITHOUT asking for consent

Hello,my phone bill increased recently. I thought it was due to more frequent international calls but after checking my invoice, I realised Tango switched my cell phone contract WITHOUT asking for my confirmation!It switched from ‘Tango K.O.’ with Internet Mobile L included for 18 € per month to ‘Tango Smart XL’ for 50 € per month 2 months ago without my consent! This is a monthly increase by 32 €.I hereby request to undo this transition and I am also asking for a refund of the difference I paid too much during the past 2 months of 64 € (= 32 € x 2 months).Kind regards

3
S
Modérateur
il y a 2 ans
N
Navdeep Sangha
demandé à Mobile

No 5G on Iphone 12

Hi, Recently purchased Iphone 12 with 5G plan. However I still only get 4G signal. Can you help fix it?

3
T
Modérateur
il y a 2 ans
C
CDGNovice
demandé à Mobile

Management of blocking services

Hi,Could you please help me to understand? - see picture: If I click OFF the Blockage will deactivated? Is it now Blockage active according to this picture? I think you need to change or the text or the buttons to be aligned and have better understanding. Thanks! 

3
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Modérateur
il y a 2 ans
N
NimoNovice
demandé à Mobile

No 4G connection abroad

Hey, I can’t get a 4G connection abroad. I’m using an iPhone 11 Pro with a Tango eSim. I have no 4G in Germany and Sweden. I have this issue for a couple of months already, I only have 3G.  Can you please check my connection? Thank you.  Best,Samir

3
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Modérateur
il y a 2 ans
N
NimoNovice
demandé à Mobile

Apple Watch GPS + Cellular

Dear Tango Support team, I’d like to ask some questions about the Apple Watch Cellular availability in Luxembourg. Unfortunately it is currently not possible to buy an Apple Watch with a Cellular dataplan in Luxembourg (although the concept of the cellular+gps watch has been around for a long time).Isn’t it technically possible to buy an Apple Watch Cellular+GPS online and put an e-sim on it at one of your Tango shops? You offer e-sims for smartphones but is it also possible to put it on an Apple watch? And may it be possible to have two esims (iphone + apple watch) and only one dataplan or two dataplans with the same price? Thank you! Best regards,Samir

3
A
Modérateur
il y a 1 an
B
BiaNovice
demandé à Mobile

Issues with mobile internet

Hi, for the past 3 days the Internet on my phone is not working properly. I have to keep disconnecting and reconnecting every few minutes. It feels like a restriction more than a tech issue. I have the XL+ package with supposedly should be unlimited Internet. Would anyone be able to assist/advise me please?Thank you.

2
B
il y a 2 ans
V
VitaliiNovice
demandé à Mobile

Increasing tango bill

During last months Tango start sending to me increasing bill account, adding new amount in Communication row - Telechargements (logos, App store) with 18 euros each month. I don’t use these Applications by the way

2
V
il y a 2 ans
K
KenanNouveau
demandé à Mobile

I can't top up my wallet on the application using the online form, there's always an *processing failed* error.

I tried to top up my wallet for the past 3 days but it doesn't work.

1
T
Modérateur
il y a 2 ans
R
RicoNovice
demandé à Mobile

Recover my PIN code.

Hello,I have sent contact form, My case - [CASE: 727808].I lost my PIN code, so now can’t open my phone. I have not yet registered for ‘’WebBilling’’ so I can not go to my account and recover it through there. In order to register I need my account number which I have, but password is being sent to my phone which I can’t open, I have not  received anything via e-mail. Let me know what I need to do to get my PIN code? Thank you,

1
R
il y a 3 ans
V
ValereandotaNouveau
demandé à Mobile

No incoming calls CASE:725920

I have an ongoing case, I cannot receive calls after my sim was switched to prepaid after I cancelled my subscription. (The person calling hears a message saying "This number does not exist".)I can call people but they can not call me.I was told (by you) to charge my card with money, because it was locked, which was not the case because I was still receiving texts.Now that I have money on my card, it’s still not working and I’ve wasted my money.Please give me a real solution. And do call my number before telling me it works, thank you.

1
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Modérateur
il y a 3 ans
A
AllibobNouveau
demandé à Mobile

Transfer Smart-M vers Smart-S facturation supplémentaire pour la presse digitale

Bonjour suite à un transfert de smart m vers smart s en juin j'étais facturé supplémentaire pour la press digitale nationale.Pour moi c'est pas normale…Abonnements et autres services € TTCTango Smart S (20€ TTC)- NEW 26/06-30/06 3,33 € Service de Presse Digitale Nationale inclus LightTango Smart M 01/06-26/06 22,50 € Service de Presse Digitale NationaleCordialement,Alex

1
C
Modérateur
il y a 2 ans
W
WladNouveau
demandé à Mobile

Additional charges

Hello, i’ve been charged last month for 27 eur extra charges for logos, sonneries, jeux… etc. But! This phone switched off and was unused due to we been on holidays and we didn’t take it with us as this phone is not our primary phone. Please explain for what you charge me?

1
T
Modérateur
il y a 2 ans
M
MariajoanameloNouveau
demandé à Mobile

Changing the subscription

Dear all, I would like to ask you if it is possible to change the internet plan after, for example, a year of subscription (2 years contract). I would like to start with unlimited plan but I believe I will not need it in a year, and my question is if I can change it afterwards,Thank you very much,Joana

1
S
Modérateur
il y a 2 ans
K
KenanNouveau
demandé à Mobile

Internet subscription termination

Hello, I have recently bought the Luxembourg XL internet subscription and I want to cancel it because I am not able to sign into the Tango application and I can't use the phone number to do anything and I don't need it anymore, so please contact me.

1
K
Modérateur
il y a 1 an
G
GeorgeNouveau
demandé à Mobile

Unstable mobile internet

Hello,My internet is highly unstable recently, it disconnects randomly during the day. 4g is always available and network connection is always strong, but pages just seem to refuse to load sometimes. It may work after a restart for some time, only to give me a network error later.Could anyone assist me with this problem?Thank you.

1
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Modérateur
il y a 1 an
D
DCioppaNouveau
demandé à Mobile

Canceling my Tango Number

Is it possible to request cancelation of my tango mobile number online? What information is necessary? Many thanks

1
T
Modérateur
il y a 2 ans
F
FoxNouveau
posté à Mobile

Tango Internet Mobile LU and eSIM

Hello there!I’d like to know what is the price of an eSIM and if it is compatible with the plan Tango Internet Mobile LU.Thank you.

1
T
Modérateur
il y a 2 ans

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