my phone bill increased recently. I thought it was due to more frequent international calls but after checking my invoice, I realised Tango switched my cell phone contract WITHOUT asking for my confirmation!
It switched from ‘Tango K.O.’ with Internet Mobile L included for 18 € per month to ‘Tango Smart XL’ for 50 € per month 2 months ago without my consent! This is a monthly increase by 32 €.
I hereby request to undo this transition and I am also asking for a refund of the difference I paid too much during the past 2 months of 64 € (= 32 € x 2 months).
Meilleure réponse par Steve
Thank you for coming back.
I have checked the case and a solution has been found.
I shall inform you about the outcome in a private message soon.