No incoming calls CASE:725920

I have an ongoing case, I cannot receive calls after my sim was switched to prepaid after I cancelled my subscription. (The person calling hears a message saying "This number does not exist".)

I can call people but they can not call me.

I was told (by you) to charge my card with money, because it was locked, which was not the case because I was still receiving texts.
Now that I have money on my card, it’s still not working and I’ve wasted my money.

Please give me a real solution. And do call my number before telling me it works, thank you.


Meilleure réponse par Touska 10 September 2020, 09:21

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After checking your line, it seems that your prepaid card is not activated.

To do it, you just have to make a phone call and the person should answer for few second and everything will be ok.

Thanks and regards