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Changing the subscription


Dear all, I would like to ask you if it is possible to change the internet plan after, for example, a year of subscription (2 years contract). I would like to start with unlimited plan but I believe I will not need it in a year, and my question is if I can change it afterwards,

Thank you very much,

Joana

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Meilleure réponse par Steve 2 février 2021, 09:33

Good morning Mariajoanamelo,

Thank you for your message and welcome to our forum.

Please know that a downgrade of your internet plan during the commitment period will not be possible.

It would be considered as a cancellation and consequently early cancellation fees would be invoiced for the remaining months of the bind.

Kind regards,

Steve 

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Good morning Mariajoanamelo,

Thank you for your message and welcome to our forum.

Please know that a downgrade of your internet plan during the commitment period will not be possible.

It would be considered as a cancellation and consequently early cancellation fees would be invoiced for the remaining months of the bind.

Kind regards,

Steve 

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