Hi Simona, 

Welcome on our forum.

After checking your line, it seems that you are using a prepaid card.

Unfortunately you have no call credit and the advantage you had has expired.

So you have to refill you subscription to be able to use it again.

Kind regards

Hi, yes it expired today, but it did not work for two weeks before when I had subscription plan. So it was not the reason..

Hi,

On the line everything it’s ok, I will send you a private message to get more informations about your issue.

Thank you

Hi there, anyone know because can’t give signal at Vianden ??  we stay for 3 days at Hotel Auberge de L’Our, and at the moment we only can surfing Internet with the Wifi’s hotel…

Any with same problem?

Hi Sara, 

Welcome on our forum.

I opened a technical report to check the quality of the mobile network at this place.

Could you please confirm me your prive informations by private message.

Best regards

Hello Sara,

I received the answer from the engineers and the network is ok.

Is the issue still present ?

Regards