I’ve moved out of Luxembourg and need to cancel my Tango number, as well as transfer a number to another account holder. I’ve been trying to do this for many weeks now - I’ve sent in the documents my post, contacted Tango through the online forms and called Tango multiple times. Whenever I call, Tango customer service has repeatedly told me they will call me back to further help, but never have. This is very, very frustrating customer service - is there another means of contacting Tango to have this taken care of?
Meilleure réponse par Steve
Thank you for your message an welcome to our forum.
Please know that today I have cancelled the line you wanted to cancel.
Regarding the transfer of your Smart XXL+ contract, I have to inform you that this request was refused because the part “"bon pour cession et acceptation de cession" on the very bottom of page 1 was neither signed by you nor the new tenant.
May I therefore ask you to resend us the document with the missing signatures via the contact form of our website as you did before.