Skip to main content

Mobile

  • 32 Sujets
  • 111 Commentaires
32 Sujets
M
MariajoanameloNouveau
demandé à Mobile
Changing the subscription

Dear all, I would like to ask you if it is possible to change the internet plan after, for example, a year of subscription (2 years contract). I would like to start with unlimited plan but I believe I will not need it in a year, and my question is if I can change it afterwards,Thank you very much,Joana

2151
S
Modérateur
il y a 3 ans
S
Sebastian_HxNovice
demandé à Mobile
Tango switched my mobile plan WITHOUT asking for consent

Hello,my phone bill increased recently. I thought it was due to more frequent international calls but after checking my invoice, I realised Tango switched my cell phone contract WITHOUT asking for my confirmation!It switched from ‘Tango K.O.’ with Internet Mobile L included for 18 € per month to ‘Tango Smart XL’ for 50 € per month 2 months ago without my consent! This is a monthly increase by 32 €.I hereby request to undo this transition and I am also asking for a refund of the difference I paid too much during the past 2 months of 64 € (= 32 € x 2 months).Kind regards

1883
S
Modérateur
il y a 3 ans
C
CDGNovice
demandé à Mobile
Management of blocking services

Hi,Could you please help me to understand? - see picture: If I click OFF the Blockage will deactivated? Is it now Blockage active according to this picture? I think you need to change or the text or the buttons to be aligned and have better understanding. Thanks! 

1513
A
il y a 3 ans
N
Navdeep Sangha
demandé à Mobile
No 5G on Iphone 12

Hi, Recently purchased Iphone 12 with 5G plan. However I still only get 4G signal. Can you help fix it?

4713
A
il y a 3 ans
V
ValereandotaNouveau
demandé à Mobile
No incoming calls CASE:725920

I have an ongoing case, I cannot receive calls after my sim was switched to prepaid after I cancelled my subscription. (The person calling hears a message saying "This number does not exist".)I can call people but they can not call me.I was told (by you) to charge my card with money, because it was locked, which was not the case because I was still receiving texts.Now that I have money on my card, it’s still not working and I’ve wasted my money.Please give me a real solution. And do call my number before telling me it works, thank you.

1671
A
il y a 4 ans
R
RicoNovice
demandé à Mobile
Recover my PIN code.

Hello,I have sent contact form, My case - [CASE: 727808].I lost my PIN code, so now can’t open my phone. I have not yet registered for ‘’WebBilling’’ so I can not go to my account and recover it through there. In order to register I need my account number which I have, but password is being sent to my phone which I can’t open, I have not  received anything via e-mail. Let me know what I need to do to get my PIN code? Thank you,

3951
R
il y a 4 ans
S
SimonaNovice
demandé à Mobile
can't make calls abroad

Hello, i wanted to ask about tango sim abroad, do I need to activate it somehow? I went to other Europe country and I can not call anyone and nobody can reach me, but connection levels on the mobile shows full service..  when i try to call, it beeps once and says “call failed”. What can it be?  Mobile internet still works.   Thanks.

2806
A
il y a 4 ans

Badges

Afficher les insignes
Conditions d'utilisation