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Irregular termination fee

J

I notified Tango about my wish to terminate my home internet subscription once this expires in mid-March 2022.

My wish has been registered, but I have received a letter informing me that a termination fee of €79 will apply.

I believe that this is an irregular fee because I am not cancelling the contract before expiration but after 2 years.

My wish for cancellation was dealt with on 30 December 2021 and my client identifier is xxxxxx. Despite sending an email to Tango twice about the issue, I have not yet received a response.

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Meilleure réponse par Suada 14 February 2022, 11:58

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S
Rang
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Hi @janlucas ,

Thank you for your Forum post.

For confidentiality reasons we had to modify your post. The Tango forum is a public space and your information is available for everyone to see.

Concerning the administrative fees, be informed that they are charged in all the cases of fixed cancellation. You can find this information on our general conditions. Please follow the link here page 32.

Wish you a nice day. 

Suada

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