Hello,

I moved out of Luxembourg on February 28. I cancelled my internet and phone lines before leaving. I got a confirmation via email (Case: 1008534, Case: 1006503) that ALL my phone and internet lines associated with my account would be cancelled. I also got this confirmation via the phone multiple times. 

I ALSO paid termination charges in my last bill and have provided departure certificate from the municipality as proof. Now, I receive a bill for March - One month after my account was confirmed to be cancelled and after I have paid 80 EUR in termination charges. 

What is going on here? Can you please confirm my account is cancelled and redact this unauthorised bill?