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Management of blocking services

C
  • CDG
  • Novice
  • 1 commentaire

Hi,

Could you please help me to understand? - see picture:

 

If I click OFF the Blockage will deactivated? 

Is it now Blockage active according to this picture?

 

I think you need to change or the text or the buttons to be aligned and have better understanding. Thanks!

 

icon

Meilleure réponse par Touska 13 novembre 2020, 12:51

You’re welcome :)

Yes , according the picture blockage is not active 

I understand that it can be confusing, think that you have to slide on “on”  buttion to activate it 

But thanks a lot  for your recommendation, customer experience is really important.

 

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3 commentaires

T
Rang
Niveau d'utilisateur 2
Badge +5

Good morning, 

According the printscreen, the 3 options are deactivated, to be activate the “on” button need to be in dark blue.

Regards

C

Thanks for your reply!

When you say the options are deactivated you mean that the Blockage is not active, right?

 

If it is like this, Than I have to click OFF in order to have ON active (block the communications), which is confusing. 

 

I recommend to use buttons with BLOCK and UNBLOCK (like in the text explanation above the buttons) to make it clearer to the customers. 

T
Rang
Niveau d'utilisateur 2
Badge +5

You’re welcome :)

Yes , according the picture blockage is not active 

I understand that it can be confusing, think that you have to slide on “on”  buttion to activate it 

But thanks a lot  for your recommendation, customer experience is really important.

 

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