my connection speed frequently caps at +/- 90 mbit/s while i should have 1000 mbit/s, restarting sometimes helps but the problem always reoccurs
Meilleure réponse par Touska
Afficher l'original
Good morning ,
I’am not able to find you as customer.
Could you please check your private message ?
Good morning,
Thanks fir the informations :)
after checking your line I can see that the cable between fiber box and fritzbox is the wrong category.
The cable should be CAT5E minimum.
Could you please check that on your side ?
Regards
thank you very much,
the change of the cable seems to solve the problem for now, I’ll keep speed-testing, the next days and keep you updated should the speed fall again. Strange thing is that this cable was never a problem before.
I just realized that the cable i was using and have now exchanged with one of mine was the one that has been provided by you (Tango).
Is that a part of my Fritz Box rental and should i get a new one from you or do i own that cable and it is my responsability?
Thanks in advance
Good morning
Glad the incident was resolved :)
You can get a cable at our service center, but what we offer is only 1 meter long.
Best regards
Commenter
Bienvenue
Pas encore de compte d'utilisateur? Créer un compte
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.