Skip to main content
Répondu

ONT red light

Dear Tango,

Since last Friday, from 7 January, I’m left without internet access.

I announced Tango and I received a aCASE:995038] number. Someone from Post came to check the issue but since then I didn't hear anything else.

I took a card of 75GB to have a temporary internet access but the data plan from it will deplete quickly. 

How long should I wait to have my internet connection back? Is there a possibility to solve this in emergency? This is not a normal situation to be left without internet for such a long time.

Please escalate the situation, I can’t wait to be fixed!

Hi @AndreaH ,

 

We’re really sorry for the incovinience.

 

the case is still ongoing on the POST Technologies side . 

 

They’re currently working on the resolution of the issue encountered.

 

Best regards,

Hello,

It’s already 3 weeks since I don’t have any internet connection in the apartment.

Starting from 7th of January 2022 my existing connection stopped and never was functioning since.

According to Tango, a Post technician verified the box in the basement and realised that my fibre optic cable was removed and inserted to someone else connection. My ONT red light is still on.

I was expecting another call from Tango but they never called me since.

How long should I wait for my case, number 995038, to be fixed?

Send a technician as soon as possible to fix my connection for which I’m paying monthly subscription without having anything (no TV, no internet)! 

Shall I contact consumer protection in order to fix issues?

 

Hello @AndreaH,

Thanks for replying to the post !

I’ll ask for your forgiveness regarding the delay that you had to face.

Following our phone call, I’m glad to hear that your service got restored.

Thanks and regards,

Commenter


Conditions d'utilisation