Further to my previous post, there has been little progress with case 198709. I was told it was escalated to a “high lever” team as a fault was found somewhere on the line (not my property) and I would be called back last week. Despite selling me a 1TB connection, I still have around 300 after one month of trying to have this fixed.(The upload speed is ok) I did not initiate this upgrade - it was actively sold to me with a 24 months commitment!
Since then, I have spent a lot of time in phone waiting queues. Once (if) I do manage to speak to someone, they are very nice, but nothing has happened since.
I had a second problem with the landline phone (another case number - here I received an update email that I would be called within 24 hours- 24 hours later (no calls received) I receive an email the case is closed.
If the problem cannot be fixed, SIMPLY INFORM the client - revert to the old contract (and remove the new 24 months commitment so I am free to change when I want.
My preference would be to simply get the 1TB that I ordered but I am unwilling to spend further weeks and many hours having to chase something I paid for.
At least my last post on the forum led to a call from Tango - perhaps this will work again - emails seem to generate nothing but case numbers without any result.
Lastly, this forum does not work properly, always need to request new password to login and tying tags results in gibberish.
I am losing hope but will give this one more attempt.