Hello,
Since the beginning I have never had speeds that go over 700 mbps download and 500 mbps for upload.
I know that my router is not the cause as it was tested on a different gigabit network and achieves normal speeds (932 download, 800+ upload).
Is there any special configurations that need to be made on the router to get desired speeds?
Meilleure réponse par Yves
Afficher l'originalDear customer,
I have tried to contact you today without success.
We have analyzed your line up to your BOX and no speed issue has been detected.
Since you are using a BOX wich is incompatible with our analysis tool (which is your absolute right), it is impossible for me to check the speed after your BOX and even less to check its configuration.
Assuming that you have done the tests with a Gbits compatible computer and cables, I will still ask you to check that your BOX is correctly configured in Mono-VC, to reset your BOX and to renew the test with only one computer/device connected.
If the results are not satisfactory, I will suggest, if you wish, to send a technician to test your line with a FritzBOX.
Regards
Yves D.
Hello
Any news regarding my enquiry? Again I found that this weekend and mostly when everyone is at home speeds are very slow which is not OK. This means that there is bandwidth capping, or load issues, or QoS in place from your side, which was not stipulated in the contract. I find this to be a major problem as I am working from home and depend on the Gigabit connection. Which btw was never achieved as the best speed was 780 Mbps.
Screenshots from today:
Hi,
I opened a technical report to check your line.
I will inform you of the resolution.
Thanks
Hi
Thanks for the reply.
In regards to my issue, what can be done? As I still have it and see fluctuations between a speedtest done in the evening or a speedtest done in the morning, which is not normal and should not happen on a Gigabit connection.
Also, even in the morning I don’t have the requested speed:
Hi
I checked you line and everythins seems ok.
The issue you saw is now solved and it was a specific type of line, different than yours.
You will receive the reference of a technical report for more investigations.
Kind regards
Hello,
Reading through the forum I see that there are multiple users with the exact same issue, and it seems that the problem is not the configuration of my router, but the network itself.
Please assist with a technician or remote solution.
Thank you!
Forum post for reference:
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