I have internet subscription and sim card. However I moved away from Luxembourg. I need to close internet subscription but sim card needs to stay open. In order to close internet subscription, I returned Fritzbox and opened CASE:xxxxxx. In case my de-registration pdf is attached.
I still have no update in my case. I left a week ago and still couldn’t terminate my subscription. Though I already did what you explained.
Dear
Thank you for your request on our Forum
for reasons of confidentiality I have just deleted your case number
I have taken note of your request, which is currently being processed. You will receive confirmation once it is processed.
Kind regards,
Diana
I opened closing request at 11th of March and the work is still being delayed. I hope you won't charge me for your speed of work.
Dear
I inform you that the processing time for a cancellation is 15 days
Kind regards.
Diana
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