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Internet Subsctiption cancellation


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I have internet subscription and sim card. However I moved away from Luxembourg. I need to close internet subscription but sim card needs to stay open. In order to close internet subscription, I returned Fritzbox and opened CASE:xxxxxx. In case my de-registration pdf is attached.

I still have no update in my case. I left a week ago and still couldn’t terminate my subscription. Though I already did what you explained.

 

 

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Meilleure réponse par Diana. 17 March 2022, 12:36

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Niveau d'utilisateur 1
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Dear @MURAT YILMAZ

 

Thank you for your request on our Forum

for reasons of confidentiality I have just deleted your case number

I have taken note of your request, which is currently being processed. You will receive confirmation once it is processed.

Kind regards, 

Diana

 

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I opened closing request at 11th of March and the work is still being delayed. I hope you won't charge me for your speed of work. 

Niveau d'utilisateur 1
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Dear @MURAT YILMAZ 

 

I inform you that the processing time for a cancellation is 15 days

Kind regards. 

Diana 

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