I opened the CASE:******, to request the item below.
I would like to schedule the cancellation of my Fixed Internet and my GSM +352********or 29/12/2021, as I am moving to another country.
I contacted Customer Service and they asked me to open this case for cancellation.
It has already been verified that I no longer have any commitment contract restrictions
Best Regards
Andre
Good morning,
I can confirm that we received the cancellation request we will take care of it at the due date.
Best regards
Hello Touska
I received an email from you with an attachment to transfer my line.
But I don't have anyone to transfer to, what I requested was the schedule for cancellation on 12/29/2021 of my internet and my GSM line.
Can you check ?
Hello,
It seems that my colleagues send you this form.
If you doesn’t want to transfer you lines please ignore it.
Best regards
Hello Touska
Do you have news about this request ?
Another item where do I return the modem that is being rented?
Best Regards
Andre
Dear aldutra,
I have duly noted your termination request. .We will proceed with the termination on the date requested.
Kind regards,
Diana
Hello
OK. Thanks.
Where do I return the modem?
Best Regards
Andre Ontalba
Hi ,
Please return the modem to our point of sale located in Bertrange:
18 rue du Puits Romain, Z.A. Bourmicht Bertrange 8070 Bertrange.
Kind regards.
Diana
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