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[CASE:978044] Administrative - Cancel My Subscription


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I opened the CASE:******, to request the item below. 

I would like to schedule the cancellation of my Fixed Internet and my GSM +352********or 29/12/2021, as I am moving to another country.

I contacted Customer Service and they asked me to open this case for cancellation.

It has already been verified that I no longer have any commitment contract restrictions

Best Regards
Andre

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Meilleure réponse par Diana. 9 December 2021, 11:34

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7 commentaires

Niveau d'utilisateur 5
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Good morning, 

I can confirm that we received the cancellation request we will take care of it at the due date.

Best regards

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Hello Touska

 

I received an email from you with an attachment to transfer my line.

 

But I don't have anyone to transfer to, what I requested was the schedule for cancellation on 12/29/2021 of my internet and my GSM line.


Can you check ?

Niveau d'utilisateur 5
Badge +6

Hello, 

It seems that my colleagues send you this form.

If you doesn’t want to transfer you lines please ignore it.

Best regards

 

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Hello Touska 

Do you have news about this request ?

 

Another item where do I return the modem that is being rented?

 

Best Regards

Andre

Niveau d'utilisateur 1
Badge +1

 

Dear aldutra, 

 

I have duly noted your termination request. .We will proceed with the termination on the date requested. 

 

Kind regards, 

Diana 

 

 

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Hello 

 

OK. Thanks. 

 

Where do I return the modem?

 

Best Regards

Andre Ontalba

Niveau d'utilisateur 1
Badge +1

Hi , 

 

Please return the modem to our point of sale located in Bertrange:
18 rue du Puits Romain, Z.A. Bourmicht Bertrange 8070 Bertrange.

 

Kind regards. 

Diana

 

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