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Super Slow Internet Speed


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Hello, 

I have the Tango Fiber L (1 GB speed). My internet speed does not go over 300 mbps download and 120 mbps for upload. This is happened when I’m connected to my router via wifi or whether I’m connected directly via ethernet. 

Sounds like a lot of people are complaining about this. Have we figured it out? It’s impossible to work from home. 

Can someone please help me sort this out?

Please assist with a technician or remote solution.

Thank you!

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Meilleure réponse par Touska 12 April 2021, 09:20

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9 commentaires

Niveau d'utilisateur 5
Badge +6

Good morning @Sc00by ,

I checked your line, and you have an old version of Tango fiber L. Your current speed is up to 300mb/s 

I can upgrade it if you are agree 

Kind regards

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Thanks for replying. Is there an additional cost? I got a letter from Tango saying I was upgraded months ago.

Niveau d'utilisateur 5
Badge +6

Hi,

You was upraded from 200 to 300mb/s.

To have the new version the price is 60€/month.

Thanks and regards 

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Hello,

i am paying 55 EUR right now for 300 mbps. For 60 euros I can get 1000 GB? Please upgrade me. 

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I found the letter from TANGO, it says I was automatically upgraded to 500 mbps in Jan

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Niveau d'utilisateur 5
Badge +6

Hi,

I need to set an appointment with you.

I contact you by private message 

Best regards 

I have the Tango Fiber 1 GB speed. Can someone please help me sort this out? Thank you

Niveau d'utilisateur 2
Badge +3

Hi @Litos de Sousa ,

 

I’m sorry to hear that you encounter a speed issue.

 

Has the speedtest been done over a wi-fi connection or a Lan connection?

 

Best Regards,

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