still no internet !

Hello, I moved to a new apartment, just 650m away! I’ve been waiting for 4 weeks now and still no internet. Your technician came last Friday, and left without blaming Post for failing to give the connection. Today I called Post, they sent a technician in 1 hour, and found that the Tango technician did not connect the cable in the box. However, I still do not have internet. I have called your customer service at least 3-4 times today, they promised to call me before 8pm, and no there is no response still. I think I’ve been patient & reasonable in this, but I think making me wait any longer is absolute disregard. Can you at least have someone call for troubleshooting?