Hello,
I have a subscription for Tango Fibre L internet since 18 January 2022, and I had chosen Tango over the other providers specifically because of the possibility to cancel the subscription without charges in case I were to leave Luxembourg.
I am now relocating to another country, and have 3 months of internet subscription remaining on my contract. When I try to cancel this, I am told that there has been a change in the General Terms & Conditions of Tango under which I can no longer cancel my subscription on leaving the country without attracting heavy charges. I have not received any email about such change in General Terms & Conditions, and it feels a little unfair and underhanded from Tango to be doing this and is quite unfortunate. The customer care does not seem to know about this clause, and tell me that I was misguided by the customer care representative at the time when I entered into a contract. This is not true as the contract signed by me allowed for cancellation upon leaving Luxembourg as a valid reason.
@Tango - Please confirm whether I can cancel my contract upon showing proof that I am leaving the country. I have never accepted to the changed terms & conditions, and slyly changing the terms in the middle of a contract period does not speak well of the company.
