Hi ngkortsilas,
Our technician can pull new fiber cables while the installation and this is offered by Tango.
Although, there three cases were there are charges of 140€ for the customer:
- If the cable that is pulled mesures more than 30 meters.
- If the installation takes more than 2 hours.
- If the first technician needs the help of a second technician.
In one of those cases, your installation is a complex installation.
We cannot know if your installation will be a complex installation before our technician comes on site.
He will also inform you if it is one or not and will ask you to sign a document if you accept it.
In the hope that these informations will help you.
Greetings
Thank you very much Raffaele,
So once I placed my order online, then the relevant team will contact me? Is that correct?
Yes, you enter a contact phone number and your email address in your online order and our team will contact you.
Best regards