Questions sans réponse

2 Sujets

A
adamgilbrideNouveau
demandé à Internet and Fixed line

Attempting to cancel fixed line / changed T&Cs

Hello,I am writing this post as a request for help from Tango Customer Services, and also as a warning to Tango customers who might want to leave Luxembourg before their contract ends.My wife and I moved to Luxembourg in May 2022. When we moved we knew that we were unlikely to be here for long, so we made sure to find an internet contract that would allow us to break the contract without fees if we needed to move away. We chose Tango since they offered this, and we also received email confirmation from Tango that if we left Luxembourg before our two year contract ended, we could terminate it without fees.Well, now the day has come - we are leaving Luxembourg 6 months early, and we're being told that we must pay a fee of €960 to cancel! Tango themselves don't seem to know what's happening - some of the agents we have spoken to say that we won't have fees to pay and other say we do, and are quoting a change to the terms and conditions in November 2022 as the reason (which we neither saw

0
A
il y a 59 minutes
R
ricardo.tophamNovice
demandé à Administratif

Remise et credit non appliqué sur mes factures

Bonjour,Selon mon abonnement, je devrais avoir le suivant :10 % réduction avec Tango Internet/Fibre/DUO 50 € de credit Tango Internet/TAngo Fibre/DUO Remise de 10 % sur Tango TV pendant 24 mois Remise Family TV 5 € de réductionVérifiant mes dernières factures, je n'arrive à trouver le 50 € de crédit ni la remise Family TV de 5 €. Pourriez-vous faire le nécessaire  ?Merci,Ricardo

2
R
il y a 23 heures

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