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No mobile data while on an active phone call


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Tango Mobile data doesn’t work when I am on an active phone call. My VoLTE is turned on, still I am facing this issue since I got tango,

 

also the 4G reception is quite poor near Neudorf, Luxembourg with signal strength 1 out of 5

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Meilleure réponse par Alin 14 October 2021, 15:29

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Hi @nvyas ,

 

I’m sorry to hear that you had issues with the VoLTE option . I reconfigured this option on your account and it should be working now.

 

As of the 4G signal near Neudorf , are you encountering this issue on a specific place or anywhere around/in the city?

 

Best regards,

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Hi Alin,

 

I have problem across the city with 4G connectivity, but within Neudorf it is quite bad.

 

also what are the 5G zones in around Luxembourg City?

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By the way, I verified and I still cannot use Mobile data as soon as I get on a phone call

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Hi @nvyas ,

 

for the moment the zone fully covered by the 5G is at Hamilius . Yet we’re working on the expension of the 5G through the country.

 

As for the 4G connection within Neudorf a technical rapport has been created in order to find if there are any coverage issues impacting this city.

 

Regarding the VoLTE issue , have you tryed to reboot the phone since our last conversation?

 

Best Regards,

 

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