F.A.Q.

PIN code and PUK code: how to find them?


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If you have lost the PIN code of your Tango SIM or eSIM card, you can no longer enjoy the benefits of your subscription!

 

To find your PIN code, ask the virtual assistant by entering "pin code". It is available 24/7 at the bottom right of your screen!

You can also find it on My.tango.lu.

 

If you entered the wrong PIN code 3 times in a row, your SIM or eSIM card is blocked. You can unblock your SIM or eSIM card using the PUK code.

  •     Sim card: the PUK code can be found on the holder of your SIM card.
  •     eSIM: the PUK code can be found in the email you received from Tango "Activating your new eSIM card"

Tango tip: Ask the virtual assistant, by typing "code puk". It is available 24/7 at the bottom right of your screen!

You can also find it on My.tango.lu.

NB: Only the owner of the line can request a PUK code.

 


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