F.A.Q.

Mobile Internet access problems


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There are several things to check.

1. If you are in Luxembourg

Is mobile data activated? If not:

  • Switch off your mobile and switch it back on again.
  • Check that the Internet logo is displayed (3G or 4G).

If it is not, check in the mobile settings that the operator Tango is selected by default and that mobile data is enabled:
 
    Do you have an iPhone or iPad?

Go to "Settings".
Select "Cellular Data".
Check that mobile data is activated.
 

    Do you have an Android smartphone or tablet?

Go to "Settings".

Select "Mobile Network".
Check that mobile data is activated.
 
2. If you are abroad

Your device automatically selects an available operator when you are abroad.
Has it not done so, or do you prefer another foreign network? In that case, change the network settings of your device manually.

NB: if you are entering another country or returning to Luxembourg, you are advised to let your mobile select a network automatically, otherwise you will encounter problems.

Is mobile data roaming activated? If not:

 Do you have an iPhone or iPad?

Go to "Settings"
Select "Cellular Data"
Select "Options"
Activate "Data Abroad"

 Do you have an Android smartphone or tablet?

Go to "Settings".
Select "Mobile Network".
Activate "Data Roaming" and "Data Enabled".
Restart your device after changing the settings.

NB: there is no network coverage in some remote areas (deserts, mountains, etc.).

Tango Tip: when roaming outside Europe, the price of a call or a MB of data can be high. Remember to block your mobile data and/or set your cost limits with the My Tango application.


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