F.A.Q.

Net Protect : Surf online safely !


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Protect your personal data and surf safely with Tango Protect

 

Viruses, spyware, phishing... words that are bandied about every day. In an age where you can’t really get away from digital technology, your security is increasingly top of mind when you surf the Internet.
You are right to be wary as a hacking attack is reported every 39 seconds.

Phishing attempts are the best known, when the criminals of the web (and yes it exists!) try, in different ways, to obtain your bank details or your personal data. These attempts can be made even on reliable websites.
This has made it much more complicated to spot phishing.

If you come across a message that you don't trust at all while surfing, ignore it.

To surf online safely, be careful not to reuse your passwords on several applications or online sites and especially use complex and difficult to find passwords (avoid your dog’s date of birth, for example).
 

It is also very important to update your connected devices because there are often security upgrades!
 

To be safe from these online frauds and to surf with peace of mind, Tango now invites you to protect your mobile line with the Net Protect cybersecurity service.

 

What is Net Protect?

 

Net Protect is a unique service in Luxembourg, which protects your cell phone against viruses, dangerous files and harmful or misleading websites

. If you try to access a dangerous site, access will be blocked and you will be redirected to a warning page. It is a computer security solution that guarantees optimal protection for your mobile line on the Tango network.

Net Protect protects you in real time against:

  • Phishing attempts: Net Protect identifies and blocks access to sites that try to fraudulently obtain personal data (by e-mail or SMS for example.
  • Viruses: Net Protect protects you from both virus-infected sites and dangerous files.
  • Malicious software (malware): Net Protect protects you from sites that may contain malware.
  • Net Bots

 

Threats are immediately blocked and you are informed by an alert message on the device screen. You will not be able to view content that is considered malicious by Net Protect.

It is an ally in the fight against the thousands of fraudulent and malicious sites which try to obtain your personal data!

 

What are the advantages of Net Protect?

  • Easy to activate: you can activate Net Protect at any time from your My Tango application. One click and you're immediately protected.
  • Nothing to install or configure: protection is provided directly by Tango at network level.
  • Compatible with all operating systems
  • No updates required: All updates are performed by Tango, directly on the mobile network. 
  • Real-time protection
  • First month free
  • No commitment

 

How do you activate Net Protect?

  • On your My Tango application
  • By calling Tango Customer Service on 777
  • At the point of sale with our advisors

 

Does Net Protect protect me against all online threats?

Our cyber security service is updated every second with the latest threats. For even greater security, we advise all our users to remain vigilant and follow basic cyber security recommendations to avoid threats.

Net Protect protects you in real time against:

  • Phishing attempts (by e-mail or text for example)
  • Viruses
  • Malicious software
  • Net Bots

Net Protect does not protect you in the following cases, even if you are on the mobile network:

  • When you use applications with a proprietary form of encryption;
  • When you use applications or browsers that have an embedded (pinned) certificate;
  • When you use secure sites that are whitelisted by Tango;
  • If you change your APN;
  • If you use a VPN service, proxy service or Apple Private Relay;
  • If you are not on a mobile network (e.g.: WiFi);
  • When using data compression services for smartphones (e.g. Opera Max);
  • When using browsers that can compress and/or encrypt traffic, with the exception of Opera Mini, Nokia Xpress, Microsoft BOS and Google Chrome;
  • When using a download manager, or when your download is paused for an extended period;
  • When using a service that hides your IP address, performs DNS resolution of URLs via the HTTPS protocol, or encrypts unencrypted traffic.
  • If you have activated Apple's iCloud Private Relay function (To deactivate it and take advantage of the option, go to Settings > Apple ID > iCloud > Private Relay)

Net Protect is not a traditional anti-virus and cannot remove viruses, malware that are already on your mobile.

 

Are there any updates to be carried out?

All updates are performed by Tango, directly on the mobile network. Our engineers work continuously to keep your protection up to date, so you do not need to worry about anything.

 

Will this service slow down my Internet connection?

No, Net Protect is a network-based service, which means it does not slow down your Internet connection speed.

 

Does Net Protect also work on WiFi connections?

No, Net Protect does not protect you when you are connected to a WiFi network. However, you will be protected when using the Tango mobile network in Luxembourg, as well as mobile networks abroad.

 

So what are you waiting for? Surf protected against online threats for €2/month with Net Protect!

What’s more, the offer is non-binding and the first month is free

😉

 


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