I ordered a Fibre upgrade form L to XL on the 15th and was told this would be switched over within max 7 days. At the time of ordering (after a call from Tango offering an upgrade) I mentioned that, when I first ordered Fibre in my area, there was a restriction o the speed due to a technical upgrade that needed to be done. I mentioned that I would only upgrade if I actually really benefitted from the new speed) After this was not the case, I have contacted the company in the knowledge that I have 14 days to cancel. I was told a technician within 24 hours. This was not the case and I have received no call. I did contact support by email with the case number and again, apart from an automated acknowledgment, I have received no answer. I spend repeated long periods on the phone in the queue. This seems to always have 2 callers in front of me and stays like that for a minimum of 30 minutes with no change in number of customers before me.
I am running out of options and would hope this is solved promptly!!
Not particularly impressed.
CASE 766754
Upgrade still not done after 14 days
Good morning,
As we already discussed by telephone this morning, I opened a technical report regarding the issue with the speed.
I will update you as soon I receive an answer.
Have a nice day
Regards
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