Still no public ip after paying for more than a year


I have been paying for more than a year for a public IP and still i am receiving a private ip from tango. I have tried calling, the chat, going to the store, yet you refuse to fix it. This is incredible, I demand that this gets fixed immediately and I am reimbursed for the fees paid so far.

Aris il y a 6 mois

Hello @Olivier De Pooter ,

 

Thank you for your response!

 

I have escalated a technical report for our engineers, so they will be able to solve the issue.

 

Once we get feedback from the engineer, we will call you back.

 

Kind regards

 

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3 commentaires

Niveau d'utilisateur 1
Badge +1

Hello @Olivier De Pooter ,

 

Thank you for your response!

 

I have escalated a technical report for our engineers, so they will be able to solve the issue.

 

Once we get feedback from the engineer, we will call you back.

 

Kind regards

 

This still does not work

Niveau d'utilisateur 5
Badge +6

Hello, 

The issue should be fixed before the end of the day.

Could you please check ? 

Thanks and regards

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