We used to have 285 MBs download and 142 MBs upload speed with our “old” Tango contract. We subscribed to a new 2-year Fibre M contract at the end of July, and this was apparently activated on 4th August.
Our download speed is now only about 28 MBs , although the upload speed has remained at 142 MBs. We have changed nothing at our end of the connection and believe Tango has made a simple mistake in configuration when they activated the new contract?
I spent too much time yesterday online with Tango support, and became very annoyed at the apparent indifference of the staff - I had the impression that they weren’t too concerned, and showed no “urgency” in addressing my reasonable concerns.
I have no idea when I might expect the service to be fully reinstated.
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