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No reply received-Desperate help needed


Hi Team,

First of all, i have been trying to get a proper reply from you for 3 weeks. Steve on facebook redirected me to a form. The people from the form redirected me to open replies while NOBODY replies to the questions that i am asking. I am totally fed up. So let me write it here and put it straight. (at the same time the customer support has promised 3 times to call me back they never did)

1)I am moving flats at the 31st of January. A new tenant will be coming in and they want to install their own internet. So you will need to stop the internet provision as of that day.

2)The flat that i am moving in, is in the process of cancelling their internet. They have not done it yet. So i need to give you a later date (end of february) for you to come in and re-install the internet

 

I do not want to get an automated reply or a redirection to a form that nobody answers. Please treat me as you would expect to be treated as well.

 

 

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Meilleure réponse par Touska 21 January 2021, 13:11

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Hi,

I gave you an answer this morning by email.

I will call you to give you more details.

Thanks and regards 

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