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Netflix capped at 1.66mbps/480p on Android TV


Hi guys,

This is happening for two days. Every title caps at 1.66mbps/480p on a gigabit connection. Troubleshooting done:

- tested on wired, wireless (5g, 2.4g) and another network altogether same issue

- tested on stock TV app, updated app same issue

- TV is philips 55pus7303/12 Android TV, same issue on both old and updated firmware.

- Have nothing activated on the router to force bandwidth cap, QoS is disabled.

Speedtest.com gives 780mpbs at least

- other services work well in 4k (amazon, youtube, disney)

- Talked with netflix support and they said that there is a blocker from ISP (Tango) that causes low bitrate.

 

Can you please assist?

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Meilleure réponse par Touska 11 novembre 2020, 09:09

Good morning,

I send you a private message to have more informations about your issue.

According the informations you gave me, if the connection and speed are ok with other devices, I think that the issue comes from your TV provider, or an issue with the app your are using.

I made some checks on my side and it’s ok.

I’m available for any other question.

Regards

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Good morning,

I send you a private message to have more informations about your issue.

According the informations you gave me, if the connection and speed are ok with other devices, I think that the issue comes from your TV provider, or an issue with the app your are using.

I made some checks on my side and it’s ok.

I’m available for any other question.

Regards

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