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NO INTERNET


Dear Tango, 

 

i had my home internet installed on the 10.09.2020, the first day the internet connection after the technician left was extremely poor. On the 19.09.2020 my internet stopped…. since then i am trying to get hold on any support from Tango with no success. 

Paid 100 EUR for installation….  to not have internet at all. I been promised by support on the phone on the 19th sept that someone from your technicians will call me but unfortunately no one did so far and i still dont have internet at all…. 

I am working from home and been forced to use my  mobile data shared in order to work and i will be billed extra on the phone  bill this month because of it.

Could you please  give some attention to my request and  fix my internet ?

 

 

regards, 

PPETROVA 

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Meilleure réponse par Touska 21 September 2020, 12:50

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3 commentaires

Niveau d'utilisateur 5
Badge +6

Hello Mrs,

I talked with the planning service about your appointment.

Let me contact you by private message to inform you.

Regards

Dears,  the appointment of the technician to come was today the 23.09 at 8 am in the morning and noone ever came ….. 

why ?

 

 

Niveau d'utilisateur 5
Badge +6

Hi Mrs.

As seen together online, I opened a technical report to check your line.

I will keep updated of the resolution.

Best regards

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