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Nos | offres
- gomobile
  - gomobile
    Tous les forfaits pour votre téléphone portable au meilleur prix
- gointernet
  - gointernet
    Internet plus rapide et moins cher
- gotv
  - gotv
    La TV pour tous les goûts
- Support
- My Tango
Support

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Article The Proximus Sports channels become Pickx+ Sports!

The Proximus Sports channels become Pickx+ Sports! Your Proximus Sports channels are getting a new look!Say hello to Pickx+ Sports! The sports program remains the same and you can still follow the entire UEFA Champions League, discover reports and documentaries on the greatest athletes.Find the Pick...

Web platform not working

Today I received a great email about the new and phenomenal client interface.I tried to logina and here is the result: https://snipboard.io/AFfozE.jpgGood job

Administrative

Need an appointment

Hello, The fiber cables on my internet line are exposed. The Tango service man who came to originally set it up said it was fine like this, but it’s becoming more and more dangerous. Can you please send someone to fix it?

Internet and Fixed line

Username and Password for PPPoE setup

Hi,Couple requests…For a couple weeks now, I can’t seem to get more than 200Mbps down/up on my line. It should be the L package, signed up for 600Mbps and I believe is meant to be upgraded to 1Gbps now. We’re getting nowhere near 600 at the moment. Fritzbox is connected. I want to change our rout...

Internet and Fixed line

Article I want to change main line/administrator.

If you haven't chosen your main line yet :If you already have a main line and want to change it, please contact our Customer Service on 800 777 77.

Administrative

Appointment for Internet installation

Good morning,We have verify the appointmnet for the Internet installation in my appartment on Thursday morning, 29th of April. Although, I would like to give me exact or approximately the time that it will be done. I have to leave from my work and I must inform my manager what time and how many ti...

Internet and Fixed line

Article Choice of account/main line administrator

If you have several lines on your Tango account, you will be asked to choose your main line to become account administrator and thus access all the features of the customer area:Log in on My.Tango.lu : How do I log into my My.Tango.lu customer account? Choose your main line Simply enter your userna...

Administrative

Article Why use My.Tango.lu?

Your My online bill platform “My bill online“ has been replaced by a new customer space accessible via My.Tango.lu.Your features depend on your status: administrator (main line) or user.Only the administrator of the account holder of the main line will be able to access all bills and lines, and has...

Administrative

Article How do I log into my My.Tango.lu customer account?

Your "My bill online" platform has been replaced by a new customer space : My.Tango.lu. NEW : Now use your mobile phone number and the same password as on the My Tango app to log in! How do I access it? Case 1 : Haven’t you downloaded the My Tango app yet? Open My.Tango.lu and just make sure you ha...

Administrative

Username & Password for PPPoE Setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you for your help in advance.Kind regards,

Internet and Fixed line

Article Information: maintenance operations on our mobile network in the coming months

Tango is preparing your telecoms network for the future. In a constant effort to improve our network, and to offer you the best possible experience, our technicians will be carrying out maintenance operations on our mobile network in the coming months. Why this change?We make a point of anticipating...

Mobile

PPoE username and password

Hello,Where can I find the username and password for PPoE account?When the installation was done I was told that no username/ password is required, but after resetting my router Internet is not connecting. thanks

Internet and Fixed line

username and password for PPPoE

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you for your help in advance.Kind regards,Krisztian

Internet and Fixed line

IPv6

Are there any plans to offer native IPv6 connectivity?I know there probably isn't much of an commercial angle, but it would be great if Tango would offer this to its clients. At this point, all networking equipment is almost surely compatible.Thanks!

Internet and Fixed line

Username and Password for PPPoE setup

Dear Tango Customer Service,I would like to change my router and need to get my username and password for PPPoE setup.Thank you in advance for the help,My kind regards,Alexander

Internet and Fixed line

Article New Samsung Galaxy S21: screen, camera, battery… Discover all its innovations

Samsung is starting 2021 with a bang following the recent release of three new devices from the Galaxy S family: the Galaxy S21, the Galaxy S21+ and the Galaxy S21 Ultra. Hype, flop, hit or technical revolution? Read on for the lowdown on these three devices! The main changes:These new devices featu...

Mobile

Article Foot package: The 70th All-Star Week-end on ELEVEN Sports

Foot package: The 70th All-Star Week-end on ELEVEN Sports The stars of American basketball will meet you this weekend for the NBA All-Star Game!Tthe best players from the East and West Conferences will compete, led by captains James LeBron and Kevin Durant, during this 70th edition.Team LeBron has w...

Installation and configuration of the router

Hello, For our case with number [CASE:*****] we didn't received an answer so I'm trying to get here a response. In our building the Post installed the fiber but we can't configure the router or the connection with Tango's PON we already have. We would like to request a technician visit to configure...

Internet and Fixed line

Phone line suspended - cannot register for "my online bill" service to make payment

Hello,My phone line has been suspended as of last week due to the non-payment of the last three invoices.As I am currently outside Luxembourg, I have been trying to pay my invoices by bank card using the My online bill service on the Tango site.I have tried to register and I introduced my client num...

Mobile

Username and Password for PPPoE setup

Hello,I have changed my router and need to learn my username and password for PPPoE setup.Thanks

Internet and Fixed line

Article The legacy telephone network is being phased out to make way for IP technology

We are all familiar with the legacy telephone network (also known as the analog network) in our homes and those of our parents and grandparents, when the family’s fixed telephone connected to a telephone wall socket. Increasingly abandoned in recent years in favor of the IP technology that is replac...

Internet and Fixed line

Changing the subscription

Hello,I have a Tango subscription (two year contract) and I would like to know if I can change the plan to unlimited Internet in the middle of the contract.Thanks

Mobile

FritzBox wifi speed limit and also speed test results

Hello Tango community! Frequent listener first time poster . I have two separate questions (they are both related I think), now that I have upgraded to 1Gbit/s speed (I can see that the connection throughput is up to 1Gbit/s when I log on to FritzbBox portal):I have tested connection using WiFi...

Internet and Fixed line

Installation pf my FRITZ! box

Last Friday I was supposed to have my FRITZ! Box installed, however once the Post operator was gone and the Tango technician arrived he informed me that the pre-installation made by Post was unfinished and therefore I still don’t have wifi.I still haven’t been contacted by Tango to solve this issue...

Internet and Fixed line

Ending internet subscription... asking for some common sense...

Good afternoon,I would like some understanding about what i`m going to explain,I had a 2 years internet subscription wich had still one year and three months remaining till it ends. I`ve just moved to a new address. I had two options, regarding Tango regulations: Could transfer to new address or co...

Administrative

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