Identification problems

Niveau d'utilisateur 3
  • Community Manager
  • 7 commentaire(s)

Does identification not work or are you unable to take a photo of your ID document or save your profile picture?

By default, the identification tool uses the camera of the device you are using. If you’re using a desktop computer, the image quality may not be good enough to recognize your identity document properly.

Make sure there is good lighting, a neutral background, and that you remain still during the shot.

If you can't take a photo of yourself, you can always directly upload a copy of your identity document and a recent profile photo.

NB: If the images are unreadable or the recent profile photo doesn't match your identity document, your order will be rejected.

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