Frequently Asked Question about the Disney+ offer: 1 year on us!
Do you have a question about the Tango offers including 12 months of access to Disney +? You will find all the answers here!
Can’t find the answer you’re looking for? Feel free to ask!
What is Disney+?
Disney+ is the streaming home for Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available on most internet-connected devices, Disney+ offers hundreds of hours of incredible TV series, movies, documentaries and exclusive originals. From the biggest new releases to timeless classics, there’s something for everyone
With Disney+, users will access high-quality and commercial-free viewing, up to four concurrent streams, unlimited downloads on up to ten devices and a personalized viewing experience with up to 7 profiles per account.
Moreover, Disney+ is accessible on most internet-connected devices (smartphone, PC, tablet, compatible smart TV, game console) and directly via Apple TV.
Disney+ is included as a promotion in Tango Duo, for any new subscription between 12/01/2020 (Dec. 1, 2020) and 09/13/2022 (Sept. 13, 2022).
Disney+ introducing Star
What is Star and where/when will it be available?
Star is a new general entertainment content brand from The Walt Disney Company included in the Disney+ streaming service in selected markets. The Star brand will serve as home to thousands of hours of television and movies from The Walt Disney Company’s creative studios, including Disney Television Studios, FX, 20th Century Studios, 20th Television and more, enhanced by the addition of local programming from the regions.
How can I ensure my family only have access to age appropriate content?
To make sure Disney+ remains suitable for audiences of all ages and the experience parents expect, new parental controls launching on 23 February will include the ability to restrict access to content for specific profiles based on content age ratings and the ability to add a PIN to lock profiles with access to mature content. For more information please go to help.disneyplus.com
Activate my Disney+ offer
How to activate my Disney+ offer?
- Subscribe to Tango Duo, between 12/01/2020 (Dec. 1, 2020) and 09/13/2022 (Sept. 13, 2022). Customers who already have a Tango TV subscription are not eligibible to the one year access to Disney+.
- Once your Tango line is activated, you will receive an e-mail with your personal activation link and all the needed information that will enable you to create your Disney+ account. It is of paramount importance to wait for the receipt of this e-mail and use the link provided to register.Access to Disney+ is subject to the activation of a Disney+ account and is only valid for new Disney+ Subscribers.
- You will also have to fill in your bank details (valid Luxembourgish credit card or PayPal),this is required to activate the offer, although you will not be billed at this stage.
4. Once you have completed all the steps, you can login and start watching Disney+.
How long do I have to activate my Disney+ offert?
You must activate your Disney+ offer by 14 March 2022, as long as you don’t cancel your eligible Tango subscription.
What happens if I already have a Disney+ account?
The offer is available to new Disney+ subscribers only. It is not compatible with an existing Disney+ account.
Can I use a credit card from another country than Luxembourg to create my Disney+ account?
The Disney + site in Luxembourg currently only accepts Luxembourgish credit cards or active PayPal accounts.
What is the 12-months active period?
The offered access to Disney+ will continue until 12 months after the first activation of the service if you remain in the Tango Duo subscription. After this period, you will be directly billed by Disney+, at the prevailing market price unless terminated by the customer.
What happens after 12 months?
You will be invoiced by Disney+ on a monthly basis at the then applicable standard monthly price. You can manage or cancel at any time your subscription via Disney+ website: https://www.disneyplus.com
What devices can I use to watch Disney+?
Disney+ is accessible on most internet-connected devices:
Can I watch the same Disney content anywhere, whether I am at home in Luxembourg or on vacation in France?
Yes, when you are abroad, you can watch your downloaded series and movies in offline mode. If you are abroad and online where Disney+ is available, you will also be able to stream content that is available in that country.
If you live in the EU, you can enjoy the version of Disney+ available in your home country while travelling within the 27 EU Member States or Norway, Lichtenstein, and Iceland. The version of Disney+ available in your home country is available only if Disney has verified that your home country is in the EU.
While travelling in the EU, you may see a message that Disney+ is not available in your location. If you see that message, and we have verified your EU residence, you will still be able to access the version of Disney+ available in your home country by simply logging into your account.
Who should I contact if I can’t access Disney+?
If you have successfully created your Disney+ account, following the activation link included in the e-mail sent by Tango, and you experience any problems afterwards, we invite you to contact the support on Disney+ website : https://help.disneyplus.com/csp
If you can’t create your Disney+ account, please contact the Disney+ customer service line on: +352 27 86 88 44
Customer service support English, French and German.
Will I be billed by Tango or Disney+?
During 12 months, you can enjoy Disney+ thanks to your subscription to Tango Duo product (from Dec. 10, 2020 to Sept. 13, 2022). This subscription is billed by Tango.
After this period of 12 months, you will continue to enjoy Disney+ and you will be billed for this service directly by Disney+ on a monthly basis at the then standard price.
If you cancel the Tango subscription during your 12-month access to Disney+, then you will be directly billed by Disney+.
Why do I have to give my credit card information to create my Disney+ account?
The Tango Duo offer (between 12.01.2020 and 09.13.2022), allow you to enjoy a 12-month access to Disney+ but you must of course create your Disney+ account.
Banking information is a mandatory step in the creation of the Disney+ account. At the end of the 12 months, you will be invoiced by Disney+ on a monthly basis at the then standard price of the Disney+ subscription.
Why do I have to pay €1 to Disney+ when activating my 12-month access?
During the creation of your Disney+ account, you have to add payment details that will be used after the first 12 months. Disney+ might ask for a payment of €1 for verification reasons, but will be refunded shortly after creating your account.
Why did I get a Disney+ bill?
Don’t worry ! Please contact Disney+ helpline per chat or phone : +352 27 86 88 44
Explain to Disney + Customer Service that you have a promotional offer with Tango to enjoy Disney+ for 12 months, free of charge.
You will need to provide the activation code supplied and used to register your account to validate. Look for the most recent Tango activation email in your mailbox.
What happens if I cancel my Tango subscription?
If you cancel the Tango subscription that allows you to enjoy Disney+ during one of the first 12 months of the service, you will be billed directly by Disney+ at the then standard price.
After 12 months, the account will be billed by Disney+ at the then applicable market price unless you opt out of the Disney+ service, which is possible at any time.
You have the possibility to opt-out from the Disney+ service anytime on www.disneyplus.com